IBM Sterling Order Management vs. Orderhive (discontinued)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
IBM Sterling Order Management
Score 8.0 out of 10
N/A
IBM now owns and supports Sterling Commerce products (since August 2010), the most notable product being IBM Order Management. The platform emphasizes order promising and fulfillment and provides tools to adaptively complete orders specified to customer demands.N/A
Orderhive (discontinued)
Score 3.1 out of 10
N/A
Cin7 Orderhive was a SaaS based solution for order, shipping and inventory management functionalities. Acquired by Cin7 in 2021, it was discontinued in 2023.
$95
per month
Pricing
IBM Sterling Order ManagementOrderhive (discontinued)
Editions & Modules
No answers on this topic
Essentials
$95
per month
Standard
$195
per month
Enhanced
$295
per month
Enterprise
$500
per month
Offerings
Pricing Offerings
IBM Sterling Order ManagementOrderhive (discontinued)
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
IBM Sterling Order ManagementOrderhive (discontinued)
Features
IBM Sterling Order ManagementOrderhive (discontinued)
Inventory Management
Comparison of Inventory Management features of Product A and Product B
IBM Sterling Order Management
-
Ratings
Orderhive (discontinued)
5.8
1 Ratings
23% below category average
Inventory tracking00 Ratings3.01 Ratings
Barcode scanning00 Ratings10.01 Ratings
Automation rules00 Ratings8.01 Ratings
Reporting and analytics00 Ratings7.01 Ratings
Item kitting00 Ratings10.01 Ratings
Invoicing00 Ratings4.01 Ratings
Forecasting00 Ratings2.01 Ratings
Accounting integration00 Ratings2.01 Ratings
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IBM Sterling Order ManagementOrderhive (discontinued)
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User Ratings
IBM Sterling Order ManagementOrderhive (discontinued)
Likelihood to Recommend
7.0
(5 ratings)
3.1
(7 ratings)
Likelihood to Renew
8.4
(3 ratings)
-
(0 ratings)
Usability
-
(0 ratings)
1.0
(1 ratings)
Support Rating
-
(0 ratings)
1.0
(1 ratings)
Online Training
7.0
(1 ratings)
-
(0 ratings)
User Testimonials
IBM Sterling Order ManagementOrderhive (discontinued)
Likelihood to Recommend
IBM
It's perfect for medium to large retailers
Read full review
Discontinued Products
Setting up was covered by a dedicated account rep. It was a smooth and relatively easy process. Problems started a year in when I lost my dedicated account rep. Customer service would refer to the instructions when a question was asked. Sadly they didn't understand the question most of the time.
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Pros
IBM
  • Centralizing data.
  • Instantaneously updated data.
  • Ad hoc reporting.
Read full review
Discontinued Products
  • Around 18 months ago I started conversations with Orderhive as a potential vendor to run a large portion of our ecommerce business. It seemed promising, and the idea that the Plus (now called Enterprise) solution was customisable was the reason I decided to select Orderhive.
  • There was a significant amount of due-diligence from my end. It took me around 6 months to get my head around what features the software currently had, and what we would need to have Orderhive complete as a customisation.
  • This in itself was also quite a bit of work - there were a number of revisions to the contract documents, created by a non-technical sales representative. My concerns started around this point when I was unable to speak with a technical representative to discuss, in more detail, how each feature would work.
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Cons
IBM
  • RCP Based deployment
  • Wider variety of sourcing configuration
  • Product Documentation
  • COM Features need to better so that Customer case handling is facilitated
Read full review
Discontinued Products
  • shipping, I would like to be able to handle returns more easily.
  • I would like to be able to handle stock differently according to order delivery dates. Order hive reserves qty for all the orders we place, I would like to be able to decide which orders reserve stock and which ones shouldn't.
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Likelihood to Renew
IBM
The package of Sterling Order Management / Sterling Store / Sterling Call Center works very well and it supports the expansion to Geographies like US/EU/JP/China, some of hottest markets for e-commerce.
Read full review
Discontinued Products
No answers on this topic
Usability
IBM
No answers on this topic
Discontinued Products
Extremely poor, it is not a user-friendly automated time-saving system like what was promised. It is clunky and the development team is slow and creating very poor and unreliable results.
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Support Rating
IBM
No answers on this topic
Discontinued Products
The worst I have ever experienced, they are arrogant, rude and often abusive. They then blame us when we get angry due to the poor quality of the product and the extremely bad customer service.
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Alternatives Considered
IBM
Warehouse Management System which is mainly focussed on warehouse fulfillment but not on the routing and availability tracking
Read full review
Discontinued Products
Sadly I can't give Cin7 Core a review, because they haven't been able to resolve connection issues and it's been 3 months. But I'm done with this company
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Return on Investment
IBM
  • Optimal inventory management resulted in more orders per minute and good ROI and customer experience
Read full review
Discontinued Products
  • There has been a negative ROI in this case. Not only have we paid a deposit toward the customisation of our orderhive implementation, there has also been a massive sunk cost of approximately 18 months of my time and effort.
Read full review
ScreenShots

Orderhive (discontinued) Screenshots

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