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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    IBM watsonx.data intelligence

    Score9.2 out of 10
    N/AIBM® watsonx.data intelligence provides data governance software (formerly IBM Knowledge Catalog) that provides a data catalog to automate data discovery, data quality management and data protection - for both structured and unstructured data.N/A

    JivoChat

    Score9 out of 10
    N/AJivoChat is a combined live chat, VoIP, and business messenging service that integrates with email, Facebook, or other tools via API to provide a means to conduct omnichannel communication with customers.N/A
    Pricing
    IBM watsonx.data intelligenceJivoChat
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    IBM watsonx.data intelligenceJivoChat
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsIBM watsonx.data intelligence's pricing that scales with usage and functionality. watsonx.data intelligence can be deployed in various environments such as cloud, hybrid, or on-premises. The on-premises offering is available via subscription or perpetual licenses, charged with a consumption-based Resource Unit model. The SaaS offering is available via Resource Units or Instances, with the ability to upgrade to higher tiers as needed.—
    More Pricing Information
    Features
    IBM watsonx.data intelligenceJivoChat
    Chat Analytics and Reports
    Comparison of Chat Analytics and Reports features of IBM watsonx.data intelligence and JivoChat
    Feature
    IBM watsonx.data intelligence
    -
    Ratings
    JivoChat
    8.7
    1 Ratings
    0% above category average
    Chat history and transcripts00 Ratings9.01 Ratings
    Chat reporting00 Ratings9.01 Ratings
    Chat and web analytics00 Ratings8.01 Ratings
    Best Alternatives
    IBM watsonx.data intelligenceJivoChat
    Small Businesses
    No answers on this topic
    Olark
    Score10 out of 10
    Medium-sized Companies
    No answers on this topic
    Zoho SalesIQ
    Score9.7 out of 10
    Enterprises
    No answers on this topic
    Genesys DX (discontinued)
    Score10 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    IBM watsonx.data intelligenceJivoChat
    Likelihood to Recommend
    8.7
    (3 ratings)
    9.0
    (4 ratings)
    Usability
    -
    (0 ratings)
    9.0
    (1 ratings)
    User Testimonials
    IBM watsonx.data intelligenceJivoChat
    Likelihood to Recommend
    IBM
    The IBM Watson Knowledge Catalog is most well suited for large companies. With large companies storing data for a long amount of time, this can be helpful to allow all team members to find documents with ease. It would be less appropriate for storage that is deleted very often or does not needs to be saved for long amounts of time.
    Incentivized
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    JivoChat
    JivoChat makes it really easy to communicate with customers. It is best for small and medium sales and customer support teams. The team members can even communicate between each other, so it has a use case outside of client facing communication. It has convenient (yet minimal) CRM features. It's a bit overkill for individual website owners, but definitely one of the best Chat Apps out there for teams.
    Incentivized
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    Pros
    IBM
    • Data discovery.
    • Technical Data Lineage.
    • Business Data Lineage.
    • Data .
    • Multiple Data Catalog Management.
    • Creation of Governance Rules.
    • Data Masking.
    Incentivized
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    JivoChat
    • Provides ease of connecting with customers on real time basis
    • Helps us in managing inbound traffic coming to our website
    • Avoids hassle free experience of sharing pics and docs in chat itself
    • Reduces time spent on calls and emails
    Incentivized
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    Cons
    IBM
    • I think an industry-specific data catalog service will be good.
    • Effective alignment of IBM consulting services and bringing in an Industry point of view will be great.
    • Effective reach out like roadshows, etc. will be good.
    Incentivized
    Read full review
    JivoChat
    • There is a negligible number of candidates at the same time so, this application must use a large number of applicants if possible.
    • The quality of the internet should be good enough for its accurate working.
    Incentivized
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    Usability
    IBM
    It is very easy to use and very intuitive Es muy sencilla de utilizar y muy intuitiva
    Incentivized
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    JivoChat
    It is user friendly and has almost all features required in a chat application.
    Incentivized
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    Alternatives Considered
    IBM
    The IBM Watson Knowledge Catalog is a great amount of storage for the price. It is easily accessed by all users in the company. It provides great search features and clear pathways to locate documents. This is great for the team and our client when needing access to a specific document.
    Incentivized
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    JivoChat
    Because is a tool that we can easily use and the team learn to use in a little time. It's easy to implement for the team and the necessity of the organization. We only use one meeting to teach others the tools of JivoChat and how to install in their equipment.
    Incentivized
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    Return on Investment
    IBM
    • The negative note: is that it needs to have a very secure cloud infrastructure and with its data well defined for integration with other databases.
    • The positive point: allows for quick data discoveries aiding a quick implementation of privacy programs.
    Incentivized
    Read full review
    JivoChat
    • Increased Efficiency during the short period of our testing
    • Not having to manage or give access to many different communication channels to our team members
    • Faster responses for clients and prospective clients
    Incentivized
    Read full review
    ScreenShots

    JivoChat Screenshots

    Screenshot of Communication in One PlaceScreenshot of Best customer experienceScreenshot of Team & Ticket