JivoChat

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
JivoChat
Score 9.0 out of 10
N/A
JivoChat is a combined live chat, VoIP, and business messenging service that integrates with email, Facebook, or other tools via API to provide a means to conduct omnichannel communication with customers.N/A
Pricing
JivoChat
Editions & Modules
No answers on this topic
Offerings
Pricing Offerings
JivoChat
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
No
Entry-level Setup FeeNo setup fee
Additional Details
More Pricing Information
Community Pulse
JivoChat
Considered Both Products
JivoChat
Chose JivoChat
We appreciate JivoChat as our organization use this tool in conducting online meetings and webinars. This tool helps to allocate the our needs and our requirement to fulfill at the same time as compare to Invoca. This application works without any trouble and its configuration …
Chose JivoChat
Because is a tool that we can easily use and the team learn to use in a little time. It's easy to implement for the team and the necessity of the organization. We only use one meeting to teach others the tools of JivoChat and how to install in their equipment.
Chose JivoChat
We've used Gist for the same purpose, but the integration with communications channels were lacking. There was no WhatsApp integration or Facebook Messenger integration at the time we used it. The notification system wasn't effective. We've missed lots of client messages, which …
Features
JivoChat
Chat Analytics and Reports
Comparison of Chat Analytics and Reports features of Product A and Product B
JivoChat
8.7
1 Ratings
0% above category average
Chat history and transcripts9.01 Ratings
Chat reporting9.01 Ratings
Chat and web analytics8.01 Ratings
Best Alternatives
JivoChat
Small Businesses
Gist
Gist
Score 9.5 out of 10
Medium-sized Companies
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Enterprises
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
All AlternativesView all alternatives
User Ratings
JivoChat
Likelihood to Recommend
9.0
(4 ratings)
Usability
9.0
(1 ratings)
User Testimonials
JivoChat
Likelihood to Recommend
JivoChat
JivoChat makes it really easy to communicate with customers. It is best for small and medium sales and customer support teams. The team members can even communicate between each other, so it has a use case outside of client facing communication. It has convenient (yet minimal) CRM features. It's a bit overkill for individual website owners, but definitely one of the best Chat Apps out there for teams.
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Pros
JivoChat
  • Provides ease of connecting with customers on real time basis
  • Helps us in managing inbound traffic coming to our website
  • Avoids hassle free experience of sharing pics and docs in chat itself
  • Reduces time spent on calls and emails
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Cons
JivoChat
  • There is a negligible number of candidates at the same time so, this application must use a large number of applicants if possible.
  • The quality of the internet should be good enough for its accurate working.
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Usability
JivoChat
It is user friendly and has almost all features required in a chat application.
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Alternatives Considered
JivoChat
Because is a tool that we can easily use and the team learn to use in a little time. It's easy to implement for the team and the necessity of the organization. We only use one meeting to teach others the tools of JivoChat and how to install in their equipment.
Read full review
Return on Investment
JivoChat
  • Increased Efficiency during the short period of our testing
  • Not having to manage or give access to many different communication channels to our team members
  • Faster responses for clients and prospective clients
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ScreenShots

JivoChat Screenshots

Screenshot of Communication in One PlaceScreenshot of Best customer experienceScreenshot of Team & Ticket