Item: JivoChat
Rating: 9
Author: Verified User

Overall Satisfaction with JivoChat

Use Cases and Deployment Scope

We use JivoChat to cater to inbound traffic coming to our website which includes new as well as existing customers on real tine basis.
It helps us in providing updates on enquiries raised by prospects and our customers in a blink of an eye without any additional need of a call or an email.

Pros and Cons

Pros

Provides ease of connecting with customers on real time basis
Helps us in managing inbound traffic coming to our website
Avoids hassle free experience of sharing pics and docs in chat itself
Reduces time spent on calls and emails

Cons

It should have option to answer recurring questions with AI
Option to snooze chat for few minutes

Return on Investment

It has reduced number of inbound call by a certain percentage
Our existing customers can get in touch on real time basis for price and stock enquiries

Usability

It is user friendly and has almost all features required in a chat application.

Key Insights

Do you think JivoChat delivers good value for the price?

Yes

Are you happy with JivoChat's feature set?

Yes

Did JivoChat live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of JivoChat go as expected?

Yes

Would you buy JivoChat again?

Yes

Other Software Used

HubSpot CRM

Likelihood to Recommend

It is well suited for all businesses which cater to inbound traffic and enquiries.

It might be less appropriate for businesses which specifically require face to face connects only.

JivoChat The Ultimate Chat Solution for Your Business