Great live chat and support functionality, lacking some direct integrations
June 01, 2021

Great live chat and support functionality, lacking some direct integrations

Arpad Szucs | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with JivoChat

JivoChat is being used as a centralized client facing communications platform. Connecting multiple email addresses and phone numbers, website live chats, social media messengers and other channels. While we're still evaluating the use of JivoChat for the longer period, we've identified a few advantages over multiple - single-purpuse applications. Client enquires are easier to discover and we can answer them faster.
  • Multiple channels of communication
  • Great UI (User Interface)
  • Team Email integration
  • ChatBot integration (still missing Continually chatbot)
  • Mobile and Desktop Apps
  • We'd really like a direct integration with WhatsApp. Currently a WhatsApp integration is only possible with paid third parti API connection
  • Team member email integration (Instead of shared team email addresses)
  • More options for branding customization
  • Website Live Chat
  • Email Integration
  • Phone Integration
  • Increased Efficiency during the short period of our testing
  • Not having to manage or give access to many different communication channels to our team members
  • Faster responses for clients and prospective clients
We've used Gist for the same purpose, but the integration with communications channels were lacking. There was no WhatsApp integration or Facebook Messenger integration at the time we used it. The notification system wasn't effective. We've missed lots of client messages, which were basically missed sales opportunities. The live chat widget for the website made the loading speeds very long which resulted in bad performance metric scores. JivoChat looks like it's a good solution for all these.

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JivoChat makes it really easy to communicate with customers. It is best for small and medium sales and customer support teams. The team members can even communicate between each other, so it has a use case outside of client facing communication. It has convenient (yet minimal) CRM features. It's a bit overkill for individual website owners, but definitely one of the best Chat Apps out there for teams.