IBM® watsonx.data intelligence provides data governance software (formerly IBM Knowledge Catalog) that provides a data catalog to automate data discovery, data quality management and data protection - for both structured and unstructured data.
N/A
Kayako
Score6.8 out of 10
N/A
Kayako is a help desk and customer support platform that helps businesses automate workflows, improve agent productivity, and deliver personalized customer experiences across email, chat, and social media.
$79
per month
Pricing
IBM watsonx.data intelligence
Kayako
Editions & Modules
No answers on this topic
Kayako One
$79
per month
Enterprise
Contact Sales
Offerings
Pricing Offerings
IBM watsonx.data intelligence
Kayako
Free Trial
Yes
Yes
Free/Freemium Version
No
No
Premium Consulting/Integration Services
No
No
Entry-level Setup Fee
No setup fee
No setup fee
Additional Details
IBM watsonx.data intelligence's pricing that scales with usage and functionality. watsonx.data intelligence can be deployed in various environments such as cloud, hybrid, or on-premises. The on-premises offering is available via subscription or perpetual licenses, charged with a consumption-based Resource Unit model. The SaaS offering is available via Resource Units or Instances, with the ability to upgrade to higher tiers as needed.
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More Pricing Information
Features
IBM watsonx.data intelligence
Kayako
Incident and problem management
Comparison of Incident and problem management features of IBM watsonx.data intelligence and Kayako
Feature
IBM watsonx.data intelligence
-
Ratings
Kayako
2.0
11 Ratings
122% below category average
Organize and prioritize service tickets
00 Ratings
1.011 Ratings
Expert directory
00 Ratings
1.05 Ratings
Subscription-based notifications
00 Ratings
1.08 Ratings
ITSM collaboration and documentation
00 Ratings
1.07 Ratings
Ticket creation and submission
00 Ratings
7.011 Ratings
Ticket response
00 Ratings
1.011 Ratings
Self Help Community
Comparison of Self Help Community features of IBM watsonx.data intelligence and Kayako
Feature
IBM watsonx.data intelligence
-
Ratings
Kayako
1.0
9 Ratings
156% below category average
External knowledge base
00 Ratings
1.09 Ratings
Internal knowledge base
00 Ratings
1.08 Ratings
Multi-Channel Help
Comparison of Multi-Channel Help features of IBM watsonx.data intelligence and Kayako
The IBM Watson Knowledge Catalog is most well suited for large companies. With large companies storing data for a long amount of time, this can be helpful to allow all team members to find documents with ease. It would be less appropriate for storage that is deleted very often or does not needs to be saved for long amounts of time.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
When it works, It's without a doubt a great help desk solution. It is perfect for our usage, and have rolled it out company-wide. It's great if you have multiple departments. We have it set up so most items come through a single desk that then hands out tickets to their proper department. There may be cheaper options for smaller organizations but for one that is as service-driven as ours, we really think Kayako is a great fit.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Gives a very good report on an individual level of what is being done for a customer or corporate issue.
Easy to understand who has what, what the tickets are about, how long they have been opened and how many times the customer/employee have gone back and forth with each other.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Departments need a bit of work. Even though you can have multiple departments, the only changes that can be made are globally. If you want independent queues within the departments, you have to do a lot of work that can be very confusing.
Survey system is not up to speed. Kayako really needs to add Net Promoter Score into their system. Also, if a staff user removes their name from an incident ticket, it removes them from the survey so you really can't even get a good estimate of how well your staff is in the eyes of the customer.
Very difficult to implement when you already have a customer base. Setting them up in organizations is difficult. Also, the sign-up for new customers is quirky. If you send an email to Kayako, it will say you are not an authorized user, however, it will store your email address. If you try to send an email a second time, it will go through. This is one of many reasons why we decided to move from Kayako to Oracle Service Cloud.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
We are grandfathered in on their old Software-assurance pricing and our continued use costs us only a few hundred dollars a year (excluding hosting expenses)
Our team's processes are now heavily ingrained in the system
We have not been shown a more compelling option that is more cost-effective while still offering all the features we've come to expect
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Three years in we are about as happy with Kayako as we could be. We've had several employee's leave and on-boarding new hires was easier than it has ever been as things are uniform and consistent across the entire application.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
The IBM Watson Knowledge Catalog is a great amount of storage for the price. It is easily accessed by all users in the company. It provides great search features and clear pathways to locate documents. This is great for the team and our client when needing access to a specific document.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
We were using Spiceworks for a few years before switching to Kayako but found that it wasn't as customizable or as user friendly for our customers. The SNMP scanning and inventory features with Spiceworks was nice but we needed more of a Help Desk that would allow us to scale our services to more companies.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Tickets were definitely responded to faster once we implemented the audible alarm that would go off when new tickets came into the queue. This was possible because of the API.
Since the system was email based we could set our monitoring software up to generate tickets automatically via email for customers when it found something out of the ordinary.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
