Updated December 20, 2014
Score 10 out of 10
Overall Satisfaction with Kayako
We use Kayako as our online support interface for all issue affecting our software. In the support department this is the only outside tool we use. This is used across our whole organization as a way to support and track software issues.
- Easy to use
- I have never had a failure
- Has great reporting features
- Great interface
- I have had only one issue with selecting different views. This is a pretty solid product.
- I know this helps our efficiency in support! The ability to track all these tickets and see exactly how much work each person is doing is phenomenal.
This is one of the easiest systems I've used! You can come from any background and learn this system within days.
We have always had issues fixed in a timely manner with minimal impact on our ability to serve customers.
Problems get solved
Kept well informed
Immediate help available
Support understands my problem
Support cares about my success
Like to use
Easy to use
Technical support not required
Quick to learn
Feel confident using
- Just the everyday tracking of support issues is GREAT. The ability to quickly filter tickets by any measure is incredibly helpful!
- Color codes are well thought out and give you information about tickets at just a glance.