Kayako Review
Updated December 20, 2014
Kayako Review
Score 10 out of 10
Vetted Review
Verified User
Software Version
Resolve OnDemand
Overall Satisfaction with Kayako
We use Kayako as our online support interface for all issue affecting our software. In the support department this is the only outside tool we use. This is used across our whole organization as a way to support and track software issues.
- Easy to use
- I have never had a failure
- Has great reporting features
- Great interface
- I have had only one issue with selecting different views. This is a pretty solid product.
- I know this helps our efficiency in support! The ability to track all these tickets and see exactly how much work each person is doing is phenomenal.
Using Kayako
150 - Support and Sales, we mainly use it to track all software issues and to track sales.
Kayako Implementation
Kayako Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed Immediate help available Support understands my problem Support cares about my success | None |
Yes - Within hours we have had all issues resolved.
We had an instance where our interface was not usable for a few hours. They got it back up and running quickly.
Using Kayako
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- Just the everyday tracking of support issues is GREAT. The ability to quickly filter tickets by any measure is incredibly helpful!
- Color codes are well thought out and give you information about tickets at just a glance.
- The views have caused me some issues.
Yes - I have only used it a few times outside of the office, but it is a great way to provide support without opening your PC.