ICE Chat vs. Intercom
ICE Chat vs. Intercom
Product | Rating | Most Used By | Product Summary | Starting Price |
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ICE Chat | N/A | ICE Chat (for Integrated Customer Engagement) from Etech Global Services in Nacogdoches, Texas is a live chat tool. | N/A | |
Intercom | N/A | Intercom creates modern Customer Service software that aims to redefine how businesses support their customers. The platform connects businesses directly to customers using powerful messaging and automation. According to the vendor, Intercom enables teams to scale support without investing more resources - leading to happier customers and more efficient support teams. | $39 per month per seat |
ICE Chat | Intercom | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | Optional | No setup fee | ||||||||||||||
Additional Details | — | AI customer service features included in every plan. Intercom integrates Help desk, AI Chat bot, and Proactive support. | ||||||||||||||
More Pricing Information |
ICE Chat | Intercom | |
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Top Pros | No answers on this topic |
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Top Cons | No answers on this topic |
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ICE Chat | Intercom | |||||||||||||||||||||
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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ICE Chat | Intercom | |
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Small Businesses | Gist Score 9.6 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Genesys DX (discontinued) Score 10.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Genesys DX (discontinued) Score 10.0 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
ICE Chat | Intercom | |
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Likelihood to Recommend | - (0 ratings) | 9.0 (263 ratings) |
Likelihood to Renew | - (0 ratings) | 8.9 (19 ratings) |
Usability | - (0 ratings) | 8.8 (171 ratings) |
Availability | - (0 ratings) | 9.1 (1 ratings) |
Performance | - (0 ratings) | 9.1 (1 ratings) |
Support Rating | - (0 ratings) | 7.1 (10 ratings) |
Online Training | - (0 ratings) | 8.1 (2 ratings) |
Implementation Rating | - (0 ratings) | 7.5 (5 ratings) |
Product Scalability | - (0 ratings) | 9.1 (1 ratings) |
ICE Chat | Intercom | |
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Likelihood to Recommend | Etech Global Services No answers on this topic | Intercom |
Pros | Etech Global Services No answers on this topic | Intercom |
Cons | Etech Global Services No answers on this topic | Intercom |
Likelihood to Renew | Etech Global Services No answers on this topic | Intercom |
Usability | Etech Global Services No answers on this topic | Intercom |
Reliability and Availability | Etech Global Services No answers on this topic | Intercom |
Performance | Etech Global Services No answers on this topic | Intercom |
Support Rating | Etech Global Services No answers on this topic | Intercom |
Online Training | Etech Global Services No answers on this topic | Intercom |
Implementation Rating | Etech Global Services No answers on this topic | Intercom |
Alternatives Considered | Etech Global Services No answers on this topic | Intercom |
Return on Investment | Etech Global Services No answers on this topic | Intercom |
ScreenShots | ICE Chat Screenshots | Intercom Screenshots |