TrustRadius Insights
ICE Chat has been a go-to solution for businesses to streamline their customer service operations and increase client satisfaction. Users …
Overview
What is ICE Chat?
ICE Chat (for Integrated Customer Engagement) from Etech Global Services in Nacogdoches, Texas is a live chat tool.
Recent Reviews
Leaving a review helps other professionals like you evaluate Live Chat Software
Be the first one in your network to review ICE Chat, and make your voice heard!
Get StartedAwards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Pricing
N/A
Unavailable
What is ICE Chat?
ICE Chat (for Integrated Customer Engagement) from Etech Global Services in Nacogdoches, Texas is a live chat tool.
Entry-level set up fee?
- Setup fee optional
For the latest information on pricing, visithttps://www.enterice.com/web/chat…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Would you like us to let the vendor know that you want pricing?
Alternatives Pricing
What is Genesys Cloud CX?
Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider.
What is Intercom?
Intercom creates modern Customer Service software that aims to redefine how businesses support their customers. The platform connects businesses directly to customers using powerful messaging and automation. According to the vendor, Intercom enables teams to scale support without investing more…
Product Details
- About
- Integrations
- Competitors
- Tech Details
What is ICE Chat?
Integrated Customer Engagement (ICE) has Chat, Email, Custom application, and Quality Assurance, all integrated, and aims to allow users a convenient switch over for different functionalities. ICE has been designed to offer different solutions built upon a common platform while still being independently operational. ICE aims to ensure greater Customer Engagement.
Also, users can deliver customer service with integrated AI-enabled Chatbot to scale support, sales, and marketing goals through analytics, integrations, auto-distribution of chats, and email integration for an omnichannel customer experience.
ICE Chat Features
- Supported: Access to Business Insights
- Supported: Automatic Chat Distribution
- Supported: Real Time Chat Monitoring
- Supported: On-Demand Conversations 24/7
- Supported: Advanced Survey Management
- Supported: Online Conversion Tracking
- Supported: Proactive Chat Engagement
- Supported: Automate Entire Support Workflow
- Supported: Multiple Chat Sessions
- Supported: Actionable Reports & Analytics
- Supported: Customer Insights
ICE Chat Screenshots
ICE Chat Video
ICE Chat Demo
ICE Chat Integrations
- Google Analytics
- Salesforce
- Webhooks
- SMS
ICE Chat Competitors
ICE Chat Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | Apple iOS, Android |
Comparisons
Compare with
Reviews
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
ICE Chat has been a go-to solution for businesses to streamline their customer service operations and increase client satisfaction. Users have found the product extremely user-friendly and cost-effective in helping them manage customer inquiries. With ICE Chat, businesses can offer their customers a variety of contact options, including chat support, ensuring that they are always available to assist their clients.
The product's ability to generate detailed reports on chat initiation, the reason for chats, and chat transcripts has made it easier for businesses to analyze customer data and gain insights into their preferences and pain points. This feature has empowered businesses to better understand their customers, which can help them tailor their products or services accordingly.
One key advantage of ICE Chat is its customizability. Businesses can configure the system to meet the specific needs of their organization. The staff's professional attitude, attentiveness, and sensitivity to clients' needs have further contributed to positive user experiences with the product. As a result, ICE Chat has become a reliable solution for managing customer interactions, enhancing engagement rates, and ultimately growing business revenue.