ICR Evolution vs. Nextiva Contact Center
ICR Evolution vs. Nextiva Contact Center
Product | Rating | Most Used By | Product Summary | Starting Price |
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ICR Evolution | N/A | ICR evolution boasts 25-years of experience developing solutions for a worldwide client base, to improve how their end customers experience service within their organization. The company's main focus is to help clients provide their clients with more agile, simple, efficient and productive relationships when it comes to serving customers. ICR evolution's inbound and outbound solutions provide functionalities such as intelligent routing of contacts (ACD/ICR), self-service with speech… | N/A | |
Nextiva Contact Center | N/A | Nextiva headquartered in Scottsdale, Arizona offers the Nextiva VoIP Call Center solution in two editions, Pro and Enterprise. It also features support for contact centers, allowing clients to manage customer service over multiple channels. Both plans feature unlimited call queues and intelligent call distribution. | $129 per month per user |
ICR Evolution | Nextiva Contact Center | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | Required | Optional | ||||||||||||||
Additional Details | Pay as you go based on agents concurrently connected. Pay monthly. | — | ||||||||||||||
More Pricing Information |
ICR Evolution | Nextiva Contact Center | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Contact Center Software |
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Workforce Optimization (WFO) |
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ICR Evolution | Nextiva Contact Center | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
ICR Evolution | Nextiva Contact Center | |
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Likelihood to Recommend | - (0 ratings) | 9.1 (31 ratings) |
Likelihood to Renew | - (0 ratings) | 10.0 (1 ratings) |
Support Rating | - (0 ratings) | 10.0 (1 ratings) |
ICR Evolution | Nextiva Contact Center | |
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Likelihood to Recommend | ICR Evolution No answers on this topic | Nextiva |
Pros | ICR Evolution No answers on this topic | Nextiva |
Cons | ICR Evolution No answers on this topic | Nextiva |
Likelihood to Renew | ICR Evolution No answers on this topic | Nextiva |
Support Rating | ICR Evolution No answers on this topic | Nextiva |
Alternatives Considered | ICR Evolution No answers on this topic | Nextiva |
Return on Investment | ICR Evolution No answers on this topic | Nextiva |
ScreenShots |