Dialing Up Success with Nextiva Contact Center
March 27, 2024
Dialing Up Success with Nextiva Contact Center
Score 10 out of 10
Vetted Review
Verified User
Software Version
Enterprise
Overall Satisfaction with Nextiva Contact Center
Nextiva Contact Center has been a game-changer for my team of inside sellers!
I have been doing this for awhile as both a seller and a leader and use to wrestle with systems that sounded like Charlie Brown's teacher on a bad day. Calls dropped, customers got frustrated, and hitting our sales metrics felt like climbing Mount Everest in flip flops. Enter Nextiva Contact Center! This amazing platform is as reliable as a Swiss watch and the call quality? Crystal clear!
My sellers can now connect with customers like they're chatting in person, and that makes all the difference. No dropped calls, no fuzzy connections, just smooth sailing.
Nextiva Contact Center isn't just about clear calls. The features on this platform are like little productivity cheerleaders. We can track calls, analyze performance, and even set up call routing so the right seller gets the right lead. Since switching to Nextiva Contact Center, our sales team has been on fire! Metrics are being smashed, customer satisfaction is soaring, and the team morale is high.
Nextiva Contact Center has helped us create a winning environment where clear communication and powerful features translate into sales success.
I have been doing this for awhile as both a seller and a leader and use to wrestle with systems that sounded like Charlie Brown's teacher on a bad day. Calls dropped, customers got frustrated, and hitting our sales metrics felt like climbing Mount Everest in flip flops. Enter Nextiva Contact Center! This amazing platform is as reliable as a Swiss watch and the call quality? Crystal clear!
My sellers can now connect with customers like they're chatting in person, and that makes all the difference. No dropped calls, no fuzzy connections, just smooth sailing.
Nextiva Contact Center isn't just about clear calls. The features on this platform are like little productivity cheerleaders. We can track calls, analyze performance, and even set up call routing so the right seller gets the right lead. Since switching to Nextiva Contact Center, our sales team has been on fire! Metrics are being smashed, customer satisfaction is soaring, and the team morale is high.
Nextiva Contact Center has helped us create a winning environment where clear communication and powerful features translate into sales success.
- Clear Calls
- No Dropped Calls
- Metrics
- Call routing
- Clearing Cashe is a challenge for new tech users/dialers
- 2fa (Two-factor authentication) is needed
- TCR (Target Contact Reached) increased with the system
- Dropped calls are practically 0
- 24/7 support, but support issues have been limited, great resource for fragmented teams new to tech and call systems
It isn't just about clear calls- which they have in spades. The features on this platform are like little productivity cheerleaders. We can track calls, analyze performance, and even set up call routing so the right seller gets the right lead
Do you think Nextiva Contact Center delivers good value for the price?
Yes
Are you happy with Nextiva Contact Center's feature set?
Yes
Did Nextiva Contact Center live up to sales and marketing promises?
Yes
Did implementation of Nextiva Contact Center go as expected?
Yes
Would you buy Nextiva Contact Center again?
Yes