Item: Nextiva Contact Center
Rating: 9
Author: Henry Molina

Overall Satisfaction with Nextiva Contact Center

Use Cases and Deployment Scope

We use it for call center purposes to take calls from patients who need support. The main problem is that we stop receiving calls, but Nextiva support always fixes it.

Pros and Cons

Pros

Quickly response.
They follow up.
Kindly response.

Cons

Better control for call center extensions.
Long waiting time.

Return on Investment

We have more control over the extensions.
Patients have more options when calling.
Everything is more organized.

We take advantage of all the options we have with Nextiva to make our customer's experience better and faster than what it used to be; by using the multiple lines, we can talk to more patients and make their time valuable.

Alternatives Considered

Because of their prices and the multiple call center options they offer.

Key Insights

Do you think Nextiva Contact Center delivers good value for the price?

Yes

Are you happy with Nextiva Contact Center's feature set?

Yes

Did Nextiva Contact Center live up to sales and marketing promises?

Yes

Did implementation of Nextiva Contact Center go as expected?

Yes

Would you buy Nextiva Contact Center again?

Yes

Likelihood to Recommend

When I call to activate or make an extension unavailable, they provide excellent service, and when the lines stop working, they solve the problem quickly and efficiently.

Nextiva Contact Center Feature Ratings

Comments

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Nextiva use.

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