Highly Recommend Nextiva
November 28, 2024

Highly Recommend Nextiva

Kim Attebery | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Pro

Overall Satisfaction with Nextiva Contact Center

We use Nextive Contact Center all of the time for their outstanding customer support in the event my Company needs.

Pros

  • Customer Service.
  • Resolves Issue.
  • Availability

Cons

  • NA
Every single experience with the Nextiva Contact Center has been beyond amazing! The support team is always caring and kind, and they get the problem solved as soon as possible if needed. They always follow up to make sure the issue has been resolved. That's one of the reasons why I have been a customer for so long.
Nextiva's Contact Center is hands down the best!

Do you think Nextiva Contact Center delivers good value for the price?

Yes

Are you happy with Nextiva Contact Center's feature set?

Yes

Did Nextiva Contact Center live up to sales and marketing promises?

Yes

Did implementation of Nextiva Contact Center go as expected?

Yes

Would you buy Nextiva Contact Center again?

Yes

Nextiva Contact Center is hands down the best! They are always kind, always available, and always follow up with me to make sure everything has been taken care of!

Nextiva Contact Center Feature Ratings

10.0
Agent dashboard
10
Validate callers
10
Outbound response
10
Call forwarding
10
Call tracking
10
CRM software integration
10
10.0
Inbound call routing
10
Recording
10
Quality management
10
Call analytics
10
Omnichannel support ()
Not Rated
Predictive Analytics ()
Not Rated

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