ID.me vs. Microsoft Entra External ID

ID.me is well suited for our business to verify customers to provide a discount due to their top-notch software which is easy for our customers to use and is quick. Beyond customer experience, it has massive business benefits as it saves us a lot of time and money to use their white-glove software vs doing it ourselves as we did in the past using paper documents and our own people.

Incentivized

It is not easy to calculate the actual ROI due to the difficult quantification of all factors, but it certainly contributed a lot in protecting, monitoring and controlling access to our system. It also made it much easier to detect vulnerable external users with simple and "easy to hack" passwords they use on multiple apps.

• Scalable audience size
• Easy integration with Shopify
• Secure customer verification

Incentivized

• Single sign-on simplifies access to your apps from anywhere
• Strong authentication for your customers using their preferred identity provider.
• Integrating with social accounts such as Facebook or Google+

Incentivized

• Be able to verify people without them providing any documentation by getting access to needed databases where that information is stored.
• Be conscious that people do not like to provide their SS#.

Incentivized

• Troubleshooting diagnostic logs effectively requires VS Code
• Group and role management requires additional effort
• The programming model (XML) could use some developer experience love

Incentivized

We didn't evaluate any others. At the time ID.me had the largest customer base and I believe that still holds true.

Incentivized

Each one of these alternatives has pros and cons. PingOne from Ping Identity states they "help deliver the secure and seamless customer experience to win battles for customer acquisition, retention, revenue, loyalty, and trust." While that may be the case, they did not fit our needs. We have a complex system and it did not seem to fit into our business.

Incentivized

• Raises AOV for select segments
• Brings new customers to our store

Incentivized

• Having monthly active users billing was cost-effective.
• Helped with the IT support that was already managing the Azure platform of the company; this helped to manage the costs better and optimize them.

Incentivized