SQL Diagnostic Manager for Microsoft SQL Server helps database administrators to find and fix Microsoft SQL Server performance problems in physical, virtual, and cloud environments. Unlike its competition, it provides effective scalability, advanced SQL query analysis and optimization, prescriptive analysis with corrective SQL scripts, powerful automated alert responses, broad PowerShell integration, complete customization, and extensive support for current and legacy Microsoft SQL Server and…
$1,996
per instance with first year maintenance included
Zoho Desk
Score8.3 out of 10
N/A
Zoho Support is a Saas help desk / ticketing system aimed at SMBs. I competes most often with Zendesk, and Desk.com.
SQL Server [Business Intelligence] Manager is useful for tracking performance across SSIS, SSRS and SSA and have the data represented in dashboards. It helps improve performance and helps end users. However, several features are redundant for smaller organization that can use the tools that comes with existing Microsoft products. These features also takes time to learn and use.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Zoho Desk is a great customer service tool. It is very easy to track the ability to receive tickets and send responses in Zoho Desk. There are lots of options for customization. The knowledge base feature is very extensive and powerful. It makes creating internal and external FAQs easy.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
SQLdm does a good job of providing information at a high level, but also allows me to drill down to specific queries and events if needed. I don't always need to sift through tons of details to get the information I need. It also gives a very wide range of information from SQL specific metrics, to OS metrics, to VM metrics, all the way up to host server metrics.
I like how the alert and notification system can be customized. For example, if you know a certain server regularly has long-running queries, you can adjust the alert to not fire unless a query has been running for 30 minutes while the rest of the servers fire after 30 seconds. That is very helpful in not being bombarded at dinner with alerts from a server similar to, "I've been at 90% cpu for 26 milliseconds!!!!!!!...and now it's back down to 30%" Good information to know, but not something you need to literally lose sleep over.
I like how you can configure different servers to be monitored differently. For example, you can have a group of servers called DEVELOPMENT that you can turn on heavier monitoring on so you can test how changes in applications might affect the SQL environment, but in the PRODUCTION group, you may only want to enable the heavier analysis and logging when performance issues are actively being reported.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Windows client has some issues. When you have small time intervals for your data collection, it can cause the client to become unresponsive and require you to restart it.
It takes more time to get the web client running than it does to get the windows client running.
The visualizations have been the same for the last eight years--could use a little bit of a refresh.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
The biggest drawback that I am facing while using the platform is that their ticketing system is not that great [in my opinion]. It does not give us the option to add sales tax and other charges in the invoices which leads to a big problem for us.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
I give [Zoho Desk] [an] overall usability score of 9. This is partly due to the search functionality needs improvement. There are several times where I am left unable to find a ticket and have to generate a new one. I am hoping in the future that they will make some changes!
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
As Zoho Support is based in a different timezone to ours it can be an issue that we cannot get an immediate response to an issue. But I will say that once their Support is in the office they are fairly good to respond. they have resolved almost all issues I have told them about, but Zoho have also made system changes and not communicated these beforehand which means we are faced with something new and cannot get support on this until their support team is in the office
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
IDERA SQL Diagnostic Manager for SQL, Redgate SQL, and MonitorLogicMonitor are similar products to each other. We decided on IDERA SQL Diagnostic Manager for SQL because our experience with locating heavy queries has been very good and it provides real-time monitoring of all servers and databases. It also allows you to have a large volume of historical data which allows you to analyze trends in the databases.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
We selected Zoho Desk as we needed a platform that was going to allow the business to grow through both usage and staffing numbers. We wanted something cost-effective but still offered standard features in an effective cloud-delivered solution but would still allow customization by our internal dev team, to derive better value from the service where it natively didn't do what we needed it to. FreeAgent was okay for a while, but Zoho Desk has allowed a vast improvement in our service offering to end customers.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Zoho Desk has created an organised sytem of support which alows me to help my customers more efficiently.
By saving resolutions as articles, Zoho Desk has provided a training resource for current customers and support staff as part of solving problems.
All new customers become part of a database of customers who continue to receive support and education from forums created by the articles and customer questions.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
