iET ITSM vs. Spiceworks Help Desk
iET ITSM vs. Spiceworks Help Desk
Product | Rating | Most Used By | Product Summary | Starting Price |
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iET ITSM | N/A | iET® ITSM is fully integrated, highly configurable, built to scale and designed to meet any organization’s needs. With additional modules for smartphone accessibility, phone system integration, and software asset management, iET Solutions offers a complete package for service management. | N/A | |
Spiceworks Help Desk | N/A | Spiceworks offers a set of free tools for IT network management and help desk support ticketing. The inventory management system essentially provides comprehensive device information for asset management. The Spiceworks Network Monitor provides information on observed IT for problem tracking and server performance monitoring. And finally, the Spiceworks Help Desk Software lets IT personnel stay on top of issues across the network with a ticketing system. Help desk roles with role-based… | N/A |
iET ITSM | Spiceworks Help Desk | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
iET ITSM | Spiceworks Help Desk | |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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iET ITSM | Spiceworks Help Desk | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Ivanti Neurons for ITSM Score 9.1 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
iET ITSM | Spiceworks Help Desk | |
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Likelihood to Recommend | - (0 ratings) | 8.8 (82 ratings) |
Likelihood to Renew | - (0 ratings) | 10.0 (29 ratings) |
Usability | - (0 ratings) | 8.6 (8 ratings) |
Availability | - (0 ratings) | 10.0 (3 ratings) |
Performance | - (0 ratings) | 8.0 (1 ratings) |
Support Rating | - (0 ratings) | 8.7 (26 ratings) |
Implementation Rating | - (0 ratings) | 10.0 (7 ratings) |
Product Scalability | - (0 ratings) | 10.0 (1 ratings) |
iET ITSM | Spiceworks Help Desk | |
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Likelihood to Recommend | iET Solutions, LLC. No answers on this topic | Spiceworks Ziff Davis |
Pros | iET Solutions, LLC. No answers on this topic | Spiceworks Ziff Davis |
Cons | iET Solutions, LLC. No answers on this topic | Spiceworks Ziff Davis |
Likelihood to Renew | iET Solutions, LLC. No answers on this topic | Spiceworks Ziff Davis |
Usability | iET Solutions, LLC. No answers on this topic | Spiceworks Ziff Davis |
Reliability and Availability | iET Solutions, LLC. No answers on this topic | Spiceworks Ziff Davis |
Support Rating | iET Solutions, LLC. No answers on this topic | Spiceworks Ziff Davis |
Implementation Rating | iET Solutions, LLC. No answers on this topic | Spiceworks Ziff Davis |
Alternatives Considered | iET Solutions, LLC. No answers on this topic | Spiceworks Ziff Davis |
Return on Investment | iET Solutions, LLC. No answers on this topic | Spiceworks Ziff Davis |
ScreenShots | iET ITSM Screenshots |