iFax vs. Sfax

iFax is the best for people who need to submit documents to government agencies and offices that don't use email as a means to sends pdf files and other forms of documents like word, excel, etc. It is best for those who only need to send less than 5 pages of documents to the recipient.

Sfax is great for sending and receiving a high volume of faxes encrypted/HIPAA compliant documents. Sfax makes tracking the status of faxes easy and quick. Sfax may not be the most efficient or effective system for low volume faxing.

Incentivized

• The sign-up to use their service was really easy.
• The online dashboard for my account was intuitive and had a nice look.
• Setting up the account so I was ready to send my first fax was smooth and simple.
• Sending my first fax was very simple and took very little time.

Incentivized

• Fax submission tracking.
• Fax failure notification.

Incentivized

• I would like to see a better price package that caters to small clinics.
• The clarity of uploaded logo images is not the best and improvement is needed to promote a more professional look.
• I am not aware of any referral offers for small business that refer other clinics to use the product, which would be helpful to all parties.

Incentivized

• Functionality can sometimes be difficult.
• No driver compatibility with MAC operating system.

Incentivized

Sfax customer service is good, but can be a little slow to provide updates and solutions.

Incentivized

the services were honestly the same but efax forces you to add a credit card so that they can charge you once a month in order to get their free trial. I only sent one fax with efax this year and canceled immediately. at least with ifax I can send one small document per month

Incentivized

Sfax fits better with our company's needs and HIPAA compliance needs.

Incentivized

• Having faxing capabilities makes my company look more professional.
• It is helpful to have faxing capabilities to better communicate with other providers as well as insurance companies, however I have only noted a small ROI at this time.
• With faxing capabilities my referrals have increased from providers.

Incentivized

• Sfax can be costly with high volume.
• The success rate of faxes is significantly higher than any other system we have used, which reduces the need to refaxing files.

Incentivized