IFS Assyst vs. Snipe-IT

I would suggest that in this product class, you get what you pay for. Although it is was sold as SAAS with a nearly 'plug and play' implementation, at least one full time highly trained admin is needed for ongoing support. I would advise a team implementation strategy.

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Snipe-IT is well suited to managed inventory, accessories, contracts, audits, and maintenance. Some features are specific to assets and others cover all types of items put into Snipe-IT. It is tedious to manage user equipment as kits are mostly not usable and checking in items from a user requires each individual item to be checked in.

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Independently Invited by TrustRadius

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• IT Asset Management and IT Service Management in one product
• ITIL framework
• Highly customisable service catalogue and processes
• Mature mobility product

• Service requests, incident, problem, and change management
• Knowledge mgmt is not-existent - the product uses a WIKI for it's own knowledge base.
• Axios help desk does is not knowledgable and does not follow up on reported incidents
• Training is incomplete - no real resources available except billable by the hour.

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Independently Invited by TrustRadius

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At this point, we are stuck with it. We can't afford a change at this point.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

Snipe-IT is easy to use, fairly easy to install, and simple for end users to find their assigned equipment. Tweaking it does take some configuration outside of the UI with scripting, config file changes, and battling php configurations at times. The GUI is pretty well done for most day to day functions.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

Axios assyst outperforms JIRA in every aspect, JIRA is a good job system but when it comes to complex processes and configuration management then JIRA is simply not the right system.

• Replacement of 3 systems with Axios assyst
• Integration with other enterprise systems