illumin vs. Sprinklr Service
illumin vs. Sprinklr Service
Product | Rating | Most Used By | Product Summary | Starting Price |
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illumin | Small Businesses (1-50 employees) | illumin is a fully cloud-based research and knowledge data management tool. It is not merely a help desk option. It collects, records, quantifies, and precis's request queries from an organisation's users and provides responses to them from researchers. The resulting requests and responses becomes a comprehensive, audited database of information that can be easily shared. The knowledge base that is built can be searched by users and researchers alike. With its analytical reporting feature and… | N/A | |
Sprinklr Service | N/A | Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers real-time actionable & scalable insights. Sprinklr Service – Enables customers to interact with a brand on their preferred channel for a consistent brand experience. Empowers agents with unified/360 customer view and… | $249 per month per seat |
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | Optional | Optional | ||||||||||||||
Additional Details | Free demonstration available | Omnichannel Automation, AI and Insights Reporting | ||||||||||||||
More Pricing Information |
illumin | Sprinklr Service | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Contact Center Software |
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Workforce Optimization (WFO) |
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illumin | Sprinklr Service | |
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Small Businesses | Notion Score 8.8 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Tridion Score 9.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Tridion Score 9.0 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
illumin | Sprinklr Service | |
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Likelihood to Recommend | - (0 ratings) | 8.5 (25 ratings) |
Likelihood to Renew | - (0 ratings) | 7.5 (7 ratings) |
Usability | - (0 ratings) | 8.0 (3 ratings) |
Availability | - (0 ratings) | 9.9 (3 ratings) |
Performance | - (0 ratings) | 9.9 (3 ratings) |
Support Rating | - (0 ratings) | 9.1 (10 ratings) |
In-Person Training | - (0 ratings) | 10.0 (1 ratings) |
Implementation Rating | - (0 ratings) | 9.0 (2 ratings) |
illumin | Sprinklr Service | |
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Likelihood to Recommend | Softlink No answers on this topic | Sprinklr |
Pros | Softlink No answers on this topic | Sprinklr |
Cons | Softlink No answers on this topic | Sprinklr |
Likelihood to Renew | Softlink No answers on this topic | Sprinklr |
Usability | Softlink No answers on this topic | Sprinklr |
Reliability and Availability | Softlink No answers on this topic | Sprinklr |
Performance | Softlink No answers on this topic | Sprinklr |
Support Rating | Softlink No answers on this topic | Sprinklr |
In-Person Training | Softlink No answers on this topic | Sprinklr |
Implementation Rating | Softlink No answers on this topic | Sprinklr |
Alternatives Considered | Softlink No answers on this topic | Sprinklr |
Return on Investment | Softlink No answers on this topic | Sprinklr |
ScreenShots |