Imagicle, a Cisco Preferred Solution Developer in Massarosa, offers what they present as a complete suite of software applications for enabling Communications in large, medium and small businesses. Tools include call queueing, call recording, directory, call analytics and monitoring, and IP fax server for Cisco and Cisco Jabber users.
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Textedly
Score6.9 out of 10
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Textedly is an SMS marketing communications platform from the company of the same name in Nashville, that enables users to advertise, promote, announce, and engage with audiences.
Imagicle is a powerful communications tool that guarantees the same user experience on all devices, the office and remotely, working perfectly from any place and device so that we all feel comfortable with the best customer service integrated with solutions that we already use. providing great benefits and development to advance.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
I have used Textedly for several years. But recently, in my opinion their commitment to customers and customer service has dramatically declined. They made recent updates to their platform and dramatically increased prices without contacting existing customers. The price of my existing plan increased a significant amount. I have requested that the messages I have purchased be made available to my business and they will not release them until a certain date. When I contacted customer support and ask for resolution, the staff do not answer my questions or offer alternative solutions. I have requested that my account be closed and a refund of the 11 months that I have not used. They will not work with me and only offer that I pay for a higher priced plan or purchase additional messages at a very, very high rate. Please do not use this company. They are no longer considering the needs of customers that have been with them for several years.
Imagicle is a platform that has made it easy for me to start and organize communication through calls with my work team, a perfect online collaboration tool that increases productivity and saves time with wonderful features and functions that fit what we always need.
I really like that it allows companies and teams to manage accessibility and call flow in a simple and intuitive way, with 100% call recording and voice analysis. It is a tool that works perfectly adjusting to all kinds of needs.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Imagicle is a call platform that guarantees transparent and immediate processes when receiving calls, offering immediacy to our clients without wasting their time, it is an excellent tool with features that fit all kinds of needs because Imagicle is for everyone who most What I like is that it is compatible with assistance tools for users with visual disabilities, a fast, simple and safe tool that guarantees great results.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
From my experience, their customer service has been disappointing. They have not been willing to work with me and my needs. When pricing was significantly increased, I was not informed of this in advance. It simply increased and I discovered it by accident while reviewing my subscription.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
When I ask questions to customer service, the questions are not all answered. They do not come back with alternative suggestions for me and my subscription. They are not rude but only provide standard "answers" that it appears they have been coached to give
Imagicle is wonderful because it allows me to work in a much more productive and collaborative way as well as offer a unique and intelligent service to my clients. I can manage calls online which saves time on travel expenses and money, storage, and recording. It provides excellent functions that help increase productivity and ah great results in unified communications, delivers quality with secure calls is perfect for collaborating online and exceeding customer expectations. In addition to being easy to use, it offers a free trial.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
At the time of calls, it shows the name, number and photo of the contact, which makes it much easier to identify clients, it is a platform that works visually, safely and quickly, allowing calls to be answered with just one click, controlling each status of colleagues with the opportunity also to place the calls in queue.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
