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Be very weary of Textedly
April 05, 2023

Be very weary of Textedly

Dianne Vielhuber | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with Textedly

I send out daily text messages to people who subscribe.
  • schedule ahead
  • adding new subscribers
  • allowing for subscribers to respond to text messages
  • Recently raised their rates without informing existing customers
  • In my opinion, terrible customer service
  • Would not adjust to my needs as a customer
  • Would not answer questions that I had
  • Did not offer options to resolve my issues
  • Did not listen to my concerns
  • Would not release purchased product for me to use
  • Rates are ridiculous with price increases
  • Consistency in posting
  • Easy to enroll new subscribers
  • IN my opinion, their prices have become so high that the ROI is no longer feasible.
  • I run a small business and they no longer consider what is realistic for a small business. In my opinion, it feels like to me that they are catering to a business much larger than my small business.

Do you think Textedly delivers good value for the price?

No

Are you happy with Textedly's feature set?

Yes

Did Textedly live up to sales and marketing promises?

No

Did implementation of Textedly go as expected?

Yes

Would you buy Textedly again?

No

I have used Textedly for several years. But recently, in my opinion their commitment to customers and customer service has dramatically declined. They made recent updates to their platform and dramatically increased prices without contacting existing customers. The price of my existing plan increased a significant amount. I have requested that the messages I have purchased be made available to my business and they will not release them until a certain date. When I contacted customer support and ask for resolution, the staff do not answer my questions or offer alternative solutions. I have requested that my account be closed and a refund of the 11 months that I have not used. They will not work with me and only offer that I pay for a higher priced plan or purchase additional messages at a very, very high rate. Please do not use this company. They are no longer considering the needs of customers that have been with them for several years.

Using Textedly

1 - I handle it all.
  • I share a daily text message to subscribers every morning.
  • I expect it to go out every day at 7 AM
  • Communication between subscribers and myself
From my experience, their customer service has been disappointing. They have not been willing to work with me and my needs. When pricing was significantly increased, I was not informed of this in advance. It simply increased and I discovered it by accident while reviewing my subscription.

Textedly Support

When I ask questions to customer service, the questions are not all answered. They do not come back with alternative suggestions for me and my subscription. They are not rude but only provide standard "answers" that it appears they have been coached to give.
ProsCons
None
Slow Resolution
Poor followup
Problems left unsolved
Not kept informed
Escalation required
Difficult to get immediate help
Need to explain problems multiple times
Support doesn't seem to care
No. It was not offered to me.
Yes - Several years ago, I did. And I felt like customer service listened and resolved the issue. Of late, this has not been the case.