InterMIND vs. Zoom Rooms

Given that the service offers a number of capabilities that other programs of a similar nature do not, I heartily recommend it. There is a free version available that may be used to complete a variety of business activities.

Call quality is generally good with few issues, so everyday calls where Zoom is at its best are always good. In larger meetings with many action points, the AI summary can do a very good job of capturing the most important points. I find the room booking tool to be a nightmare and very inconsistent. Rooms take some time to book and are often rejected for no clear reason.

Incentivized

Invited by TrustRadius (TR) on Vendor's Behalf

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info

• Communication without failures
• High resolution of the image(up to 4K)
• Leader functions for quick conference gathering

• Provides an AI transcript of the call, and includes talking points, action items, and other ways to mark up the transcript.
• Access to "Zoom Rooms' is a great tool for large groups to work virtually off-site and then report back in for feedback.
• Zoom provides connections via phone or internet using a wide range of toll-free numbers. I have called in via my cell, and while the network support is often too weak to allow for video, the audio is great.

Incentivized

Invited by TrustRadius (TR) on Vendor's Behalf

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info

• Regarding iMind, I have nothing unfavorable to say. However, issues might arise when joining via a smartphone since you cannot join the conference using a phone number.

• Support is prompt, but not always the most immediately knowledgable or helpful.
• Admin portal is convoluted. There's gotta be a better way to assign scheduling permisissions.
• Zoom account managers are constantly being reassigned. It is nearly impossible to keep track of who presently is our account manager. When we were going through the process of looking into Zoom Phone, our manager was literally switched twice, resulting in us working with three total managers during that two-month process.

Incentivized

Invited by the Vendor

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

User friendliness (experience very similar to the already familiar Zoom app), consistency of the UX across locations and manufacturers. Screen sharing is made super easy (proximity). Zoom rooms support strategic needs for Hybrid work and reduced travels. Backend admin interface is simple (that's good) and provides useful dashboards for trend analysis.

iMind has an easy interface and video and audio quality over other products. It also has a noise cancellation feature which most of the other software doesn't have. Prices are also very reasonable. we wish that the mobile version of iMind also release very soon because it will help us a lot.

I personally think Zoom Rooms is superior to Teams. I have setup 3 or 4 Zooms Rooms for my organisation and it is pretty straightforward to do without any formal training or education on Zoom Rooms. My experience with Teams was the opposite. A horrible interface and options deliberately hidden away in menus levels deep. On top of which, Zoom Room outperforms Teams Rooms in both video and audio. On the desktop, Teams is a bloated app whereas, in my experience, Zoom Rooms works well.

Incentivized

Invited by the Vendor

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• It makes my business more productive
• helps to coordinate faster

• Great value for money as used it more than planned after installation.
• Finding the use of screen share and whiteboards is becoming very popular and meant we wanted a larger screen for this. ;-)