Item: Zoom Rooms
Rating: 10
Author: Verified User

Overall Satisfaction with Zoom Rooms

Use Cases and Deployment Scope

Zoom Rooms was used from the time of Covid (or possibly even earlier) for video conferencing. We have 11 offices across the UK and it allows us to communicate with each other as well as our external customers. From an IT perspective, it is so much easier to setup and administer than Teams. It also performs better in terms of video & audio quality. Both are better than Teams using the same bandwidth.

Pros and Cons

Pros

Video quality
Audio quality
Ease of use (for users and IT alike)
Ease of setup
Ease of administration (IT)
Regular software updates (Zoom App and devices)

Cons

The system administration menus have so many options and levels! Could it be simplified?
Licencing could be made simpler to understand

Return on Investment

Improved collaboration
Allowed better internal communications
Allowed better contact with external customers
Saved travel time and costs (better for work-life balance and the environment)

Alternatives Considered

Microsoft Teams Rooms

I personally think Zoom Rooms is superior to Teams. I have setup 3 or 4 Zooms Rooms for my organisation and it is pretty straightforward to do without any formal training or education on Zoom Rooms. My experience with Teams was the opposite. A horrible interface and options deliberately hidden away in menus levels deep. On top of which, Zoom Room outperforms Teams Rooms in both video and audio. On the desktop, Teams is a bloated app whereas, in my experience, Zoom Rooms works well.

Key Insights

Do you think Zoom Rooms delivers good value for the price?

Yes

Are you happy with Zoom Rooms's feature set?

Yes

Did Zoom Rooms live up to sales and marketing promises?

Yes

Did implementation of Zoom Rooms go as expected?

Yes

Would you buy Zoom Rooms again?

Yes

Other Software Used

Microsoft Teams, Microsoft Teams Rooms, Slack

Likelihood to Recommend

Whether you're a small startup or a large multinational, Zoom Rooms will work for you. It is the "best in class" product to my mind. It's simple and intuitive to use, both for the users and the IT administrators. It outperforms Teams using the same bandwidth (we have both a Zoom Room and Teams Room in our office). Zoom Rooms makes it easy to set things up. Microsoft do the opposite!

Zoom Rooms Feature Ratings

Comments

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Zoom Rooms works really well. Its best-in-class and does what it says on the tin.

Software Version

Modules Used