Zoom's conference rooms that make it easy to run or join video meetings with a tap of a button. Zoom Rooms bring HD video collaboration into any space – in the office, in the classroom, or at home – and enables in-person and remote participants to interact in real time. The solution also makes it simple to start a meeting, book a room, and share content.
Zoom Rooms is far superior from initial installation, backend management, and user experience though that seems to be changing with time as more and more products and features are added it is becoming more bloated and complicated to manage the service.
Verified User
Team Lead
Chose Zoom Rooms
Zoom room is much more easy to use, integrates with wide range of audio visual products, supports multi screens "up to 3 screens with confidant screen" smart name tag. multi share and automated translation.
Verified User
Manager
Chose Zoom Rooms
I personally think Zoom Rooms is superior to Teams. I have setup 3 or 4 Zooms Rooms for my organisation and it is pretty straightforward to do without any formal training or education on Zoom Rooms. My experience with Teams was the opposite. A horrible interface and options …
We were previously with RingCentral/Mitel for our business phone solution. Switching over to Zoom Phone and integrating it with our existing Zoom account has allowed us to drop our phone expenses by over 75% AND get rid of our gigantic desk phones!
My understanding is that we would need to upgrade this feature in Google Workspace, so there was not a significant cost savings. We felt that the meeting recordings and webinar as well as Zoom Room features in Zoom Workspace made it the better choice for us.
During the evaluation process we found Zoom Rooms to be more reliable on our network and more secure for our students. We enjoyed the controls in the system as well as the flexibility for our staff to teach within their preferences.
Before using Zoom Rooms we had close to 450 endpoints of CISCO Telepresence throughout the state in classrooms and conference rooms. A good product, but could only buy CISCO hardware. No third party hardware available. Zoom innovation has moved the Zoom Room technology …
The biggest issue is video quality. Microsoft can reduce video quality, but I don't always see why it does this. Zoom will be at the quality of your account unless there is a significant bandwidth problem. If the quality issue ends, the video quality improves again. Microsoft …
Verified User
Consultant
Chose Zoom Rooms
We switched to Zoom due to the customer service quality with other vendors. Responses came slow and unblocking every country code one by one was a hassle.
Zoom Workplace is more refined, better audio and video quality and more features. We chose Zoom Workplace because more of our partners and clients felt comfortable with Zoom Workplace.
We use Zoom for the specific use cases mentioned because it seems to be the best tool for those use cases. Other tools are in use for other use cases in our enterprise, as well as because of the pricing structure for the tool.
Verified User
Employee
Chose Zoom Rooms
Both work very well, but users had more familiarity with Zoom.
User friendly, reliable and inclusive to remote audiences. The product grows organically for us which speaks for itself ; the business at sites we could not equip with our initial investments requests it. We have made the choice of Zoom rooms 5 years ago and it is still one our our star products supporting frictionless collaboration.
Support is prompt, but not always the most immediately knowledgable or helpful.
Admin portal is convoluted. There's gotta be a better way to assign scheduling permisissions.
Zoom account managers are constantly being reassigned. It is nearly impossible to keep track of who presently is our account manager. When we were going through the process of looking into Zoom Phone, our manager was literally switched twice, resulting in us working with three total managers during that two-month process.
User friendliness (experience very similar to the already familiar Zoom app), consistency of the UX across locations and manufacturers. Screen sharing is made super easy (proximity). Zoom rooms support strategic needs for Hybrid work and reduced travels. Backend admin interface is simple (that's good) and provides useful dashboards for trend analysis.
I personally think Zoom Rooms is superior to Teams. I have setup 3 or 4 Zooms Rooms for my organisation and it is pretty straightforward to do without any formal training or education on Zoom Rooms. My experience with Teams was the opposite. A horrible interface and options deliberately hidden away in menus levels deep. On top of which, Zoom Room outperforms Teams Rooms in both video and audio. On the desktop, Teams is a bloated app whereas, in my experience, Zoom Rooms works well.