Inbenta Chatbots vs. Infor Customer Experience Suite

In my case, being that I serve a very niche customer base and have had an excellent result with this tool, I would widely tell anyone within my industry and niche to go for it! I can't speak for larger applications but based on my experience with them; I would be confident to recommend it.

It's a straightforward design that works well with both sales and purchase platforms. I like that you can track shipments and look at a timeline of when orders were received and billed. Also it is great for managing contacts

Incentivized

• Integrate the voice into the customer experience.
• A real, relatable and up to par spanish translation.
• An amazing customer service structure.

• The leads come from many sources so it is possible for us to manage and handle all leads at once. Infor helped in managing leads and contracts.
• The tracking of any data is so easily which makes to work faster.

Incentivized

• I have not come across an issue that tech support is not willing/able to fix or teach a way around it.

• I believe Infor needs to improve speed because sometimes the application slows down, and it's really frustrating.

Incentivized

The program I have been using so far is not actually listed on this platform, it is called Marketing Master IO; while AMAZING, I have found that while in the early stages of development, there is a lack of some features and the Alexa advantage has taken all-important at this point, we have that more and more of our target clientele use Alexa and this gives us an edge.

• We have been able to expedite the process of interaction and capturing details for orders using the chatbots.

• As I user I believe its has positive ROI.

Incentivized