Inbenta Chatbots vs. SurveyLab

In my case, being that I serve a very niche customer base and have had an excellent result with this tool, I would widely tell anyone within my industry and niche to go for it! I can't speak for larger applications but based on my experience with them; I would be confident to recommend it.

MySurveyLab is best to use to measure satisfaction, both employee satisfaction and customer satisfaction.

• Integrate the voice into the customer experience.
• A real, relatable and up to par spanish translation.
• An amazing customer service structure.

• They have great support that always will help you.
• MySurveyLab is very flexible. Some things can be done in several ways.
• They have a very good analytics module with trends, dashboards and data segments. This can give you another view of your data.
• Collectors add flexibility to surveys. You can collect surveys from a few different source at once
• They have a mobile application that can collect responses offline(!)

• I have not come across an issue that tech support is not willing/able to fix or teach a way around it.

• Summary export in Excel could be nicer.
• Tags in the left menu could be more intuitive.

The program I have been using so far is not actually listed on this platform, it is called Marketing Master IO; while AMAZING, I have found that while in the early stages of development, there is a lack of some features and the Alexa advantage has taken all-important at this point, we have that more and more of our target clientele use Alexa and this gives us an edge.

• We have been able to expedite the process of interaction and capturing details for orders using the chatbots.

• With MySurveyLab we were able to react immediately when customers were not happy, and this reduced churn a lot