Inbenta Chatbots vs. UserReplay (discontinued)

Inbenta Chatbots

3 Reviews and Ratings

UserReplay (discontinued)

4 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Inbenta Chatbots	Score9.5 out of 10	Enterprise companies (1,001+ employees)	According to the vendor, businesses already spend a lot of time and resources creating a strong knowledge base and FAQ section in their database. Inbenta incorporates that information into a chatbot so the user's customers can ask a question and receive the information they need immediately. Companies can now provide their customers with a real-time, 24/7 chat experience directly through their branded web page or social media. With Inbenta's chatbot technology, there's no need for developers…	N/A
UserReplay (discontinued)	Score8 out of 10	Enterprise companies (1,001+ employees)	UserReplay was a usability testing tool for websites, web forms, and web applications. It has been discontinued.	N/A

Pricing

Inbenta Chatbots

UserReplay (discontinued)

No answers on this topic

No answers on this topic

Pricing Offerings
Inbenta Chatbots	UserReplay (discontinued)
Free Trial
No	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	Yes

Required

Optional

Inbenta is a scalable solution. The vendor charges based on the number of sessions or searches that occur on the user's support site. The vendor also offers free trials with certain partner integrations including Zendesk and Salesforce Desk.com.

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Best Alternatives
	Inbenta Chatbots	UserReplay (discontinued)
Small Businesses	ZoomInfo Chat Score7.9 out of 10	Smartlook Score8.8 out of 10
Medium-sized Companies	SAP Conversational AI (discontinued) Score6.8 out of 10	Crazy Egg Score7.9 out of 10
Enterprises	AWS Chatbot Score8.4 out of 10	Crazy Egg Score7.9 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Inbenta Chatbots	UserReplay (discontinued)
Likelihood to Recommend	9.5 (2 ratings)	9.0 (1 ratings)

User Testimonials
	Inbenta Chatbots	UserReplay (discontinued)
Likelihood to Recommend	Inbenta Technologies Inc. In my case, being that I serve a very niche customer base and have had an excellent result with this tool, I would widely tell anyone within my industry and niche to go for it! I can't speak for larger applications but based on my experience with them; I would be confident to recommend it. David Duque Seiler Owner Read full review	Discontinued Products Great for online businesses who are well established and want to refine their UX/site performance. Incentivized Chris Wood Head Of Marketing - Online Dr Read full review
Pros	Inbenta Technologies Inc. Integrate the voice into the customer experience. A real, relatable and up to par spanish translation. An amazing customer service structure. David Duque Seiler Owner Read full review	Discontinued Products Identifying an issue and quickly understanding what the financial impact is Seeing how users use and interact with your site, by device Reporting on custom events Quickly finding a session and replaying it, to watch it back. Incentivized Chris Wood Head Of Marketing - Online Dr Read full review
Cons	Inbenta Technologies Inc. I have not come across an issue that tech support is not willing/able to fix or teach a way around it. David Duque Seiler Owner Read full review	Discontinued Products Having confidence in the reports/numbers it pulls No function to email out weekly/monthly reports. Insights are sometimes difficult to extract Incentivized Chris Wood Head Of Marketing - Online Dr Read full review
Alternatives Considered	Inbenta Technologies Inc. The program I have been using so far is not actually listed on this platform, it is called Marketing Master IO; while AMAZING, I have found that while in the early stages of development, there is a lack of some features and the Alexa advantage has taken all-important at this point, we have that more and more of our target clientele use Alexa and this gives us an edge. David Duque Seiler Owner Read full review	Discontinued Products Very well, a similar but different system Incentivized Chris Wood Head Of Marketing - Online Dr Read full review
Return on Investment	Inbenta Technologies Inc. We have been able to expedite the process of interaction and capturing details for orders using the chatbots. David Duque Seiler Owner Read full review	Discontinued Products Confirmed our low basket abandonment Incentivized Chris Wood Head Of Marketing - Online Dr Read full review
ScreenShots	Inbenta Chatbots Screenshots	UserReplay (discontinued) Screenshots