Inbenta Chatbots vs. Zendesk Sunshine Conversations

Inbenta Chatbots

Zendesk Sunshine Conversations

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Inbenta Chatbots	Score 9.5 out of 10	Enterprise companies (1,001+ employees)	According to the vendor, businesses already spend a lot of time and resources creating a strong knowledge base and FAQ section in their database. Inbenta incorporates that information into a chatbot so the user's customers can ask a question and receive the information they need immediately. Companies can now provide their customers with a real-time, 24/7 chat experience directly through their branded web page or social media. With Inbenta's chatbot technology, there's no need for developers…	N/A
Zendesk Sunshine Conversations	Score 7.8 out of 10	N/A	Zendesk's Sunshine Conversations (formerly Smooch.io) lets users unify messages from every channel into a single conversation, and build interactive messaging experiences anywhere. Smooch was acquired by Zendesk in May 2019.	N/A

Pricing

Inbenta Chatbots

Zendesk Sunshine Conversations

Editions & Modules

No answers on this topic

Offerings

Pricing Offerings
Inbenta Chatbots	Zendesk Sunshine Conversations
Free Trial
No	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

Required

No setup fee

Additional Details

Inbenta is a scalable solution. The vendor charges based on the number of sessions or searches that occur on the user's support site. The vendor also offers free trials with certain partner integrations including Zendesk and Salesforce Desk.com.

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More Pricing Information

Community Pulse
	Inbenta Chatbots	Zendesk Sunshine Conversations

Best Alternatives
	Inbenta Chatbots	Zendesk Sunshine Conversations
Small Businesses	Front Score 9.0 out of 10	Front Score 9.0 out of 10
Medium-sized Companies	Genesys DX (discontinued) Score 10.0 out of 10	Quadient Inspire Score 9.3 out of 10
Enterprises	Genesys DX (discontinued) Score 10.0 out of 10	Quadient Inspire Score 9.3 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Inbenta Chatbots	Zendesk Sunshine Conversations
Likelihood to Recommend	9.5 (2 ratings)	7.6 (5 ratings)

User Testimonials
	Inbenta Chatbots	Zendesk Sunshine Conversations
Likelihood to Recommend	Inbenta Technologies Inc. In my case, being that I serve a very niche customer base and have had an excellent result with this tool, I would widely tell anyone within my industry and niche to go for it! I can't speak for larger applications but based on my experience with them; I would be confident to recommend it. David Duque Seiler Owner Read full review	Zendesk Is a cost-effective platform that will help you to have a better communication with your customers and users. Easy to integrate with most common platforms with key reporting features if you care for customer experience. In terms of compliance, does a great job on the ability to check customer data and where is stored, for GDPR this was a key feature. Incentivized Verified User Anonymous Read full review
Pros	Inbenta Technologies Inc. Integrate the voice into the customer experience. A real, relatable and up to par spanish translation. An amazing customer service structure. David Duque Seiler Owner Read full review	Zendesk Connects all customer data Easy to connect Easy to use reporting Incentivized Verified User Anonymous Read full review
Cons	Inbenta Technologies Inc. I have not come across an issue that tech support is not willing/able to fix or teach a way around it. David Duque Seiler Owner Read full review	Zendesk Support for special characters (ñ and accents) Better integration with exsiting tickets in ZenDesk Android App is lacking Support for mobile browsers Support for iOS devices Incentivized AH Alejandro Huerta COO (Chief Operations Officer) Read full review
Alternatives Considered	Inbenta Technologies Inc. The program I have been using so far is not actually listed on this platform, it is called Marketing Master IO; while AMAZING, I have found that while in the early stages of development, there is a lack of some features and the Alexa advantage has taken all-important at this point, we have that more and more of our target clientele use Alexa and this gives us an edge. David Duque Seiler Owner Read full review	Zendesk First and foremost, we are able to send responses quicker. In the past, a team member had to go out every morning and share queries. That meant we would take almost 24 hours to respond. Now with Zendesk Sunshine, we had automated the conversations. Incentivized Deepa Kumari Campaign Specialist Read full review
Return on Investment	Inbenta Technologies Inc. We have been able to expedite the process of interaction and capturing details for orders using the chatbots. David Duque Seiler Owner Read full review	Zendesk Overall I have great experience with Zendesk Sunshine Conversations Incentivized Mohammad Rashid Raza Technical Lead Read full review
ScreenShots	Inbenta Chatbots Screenshots