Well suited for searching the database for qualified resources, not well suited for those posting jobs. That is especially true if the job posted has a broader appeal, or applies to many job seekers, since it will attract hundreds that you will not have time to review. We have found that 1 in 20 are even qualified and have the basic requirements for what we post
Indeed does its job best in job postings, Sourcing resumes, and internal communication where our personal details can't be enclosed. Various filters help us source the particular resume.
I haven't had to use Customer Service much for Indeed.com but the few times I've had encounters they have been very nice and helpful. They ensure you are getting the most out of your money with the resources Indeed has to offer. You can speak to customer service over the phone or on a quick messenger setting on the website depending on what your style is or how easy you feel your question is.
We used and are still currently using other job boards. Some are free of charge, some are paid services. We do not want to stop using Indeed.com since it provides up with ability to post job postings for free. This is really appreciated. We do not want to disclose names of other services.
Higher turnover in general for the positions we have hired for from Indeed which in some instances can hinder productivity. It is important to know that when using Indeed, you are getting volume/quantity and not necessarily top-performing employees.
It seems like the employees found on Indeed are constantly job hunting even when currently employed.
For our large-scale hiring, Indeed, all in all has had a positive impact as we are always able to fill the positions due to the large pool of resumes always on hand.