Infobip vs. OpenText Identity and Access Management

OpenMarket is well suited to support enterprise SMS at scale, with a wholesale and flexible solution. Their provisioning team is great in terms of response time, and support for their products is deeply rooted in industry and technological understanding of SMS. OpenMarket would not be well suited for small companies just starting to test the waters with SMS in a low barrier way.

Incentivized

Suited for complex identity journeys involving multiple identity constituents like customers, employees, extended enterprise users (e.g., agents, partners, vendors). OpenText Identity and Access Management (IAM) Platform, formerly Covisint, is not suited for on-premises-based IAM implementations.

• Trans SMS
• WhatsApp for Business
• Marketing automation
• Dashboards
• Great Customer Success team

Incentivized

• Good personnel/team
• Small company type customer service gives ease of access and sense of urgency

• OpenMarket does most things well. One thing they are missing is MMS capabilities on text enabled long numbers.
• The portal for entering shortcode program briefs is kind of clunky, it would be nice is account managers took the Word document and imported it into the tool for clients.

Incentivized

• Additional automation capabilities on the platform
• More configuration-driven approach
• Passwordless authentication

Best customer success team. Newer channels to reach customers are quickly worked upon and implemented faster. Transparency with billing

Incentivized

Infobip gradually introduces things sometimes which is difficult to implement

Incentivized

Product needs high level of customization to compete with other products in this space.

- always available to provide support - don't have to raise tickets which goes in constant loop of not getting answered

Incentivized

• Dedicated customer success manager and deployment manager
• 1-800-like 24/7 support
• Very responsive technical team

A strong roadmap involving key stakeholders can help move things faster. Be clear with volume commitments for delivery channels.

Incentivized

As a top tier aggregator, OpenMarket requires contracts to utilize their services, whereas other SaaS providers allow users to signup and start sending within a shorter amount of time. The benefit of using OpenMarket is the relationship, and the SLAs in availability they maintain. Other aggregators offer equal levels of service, so there are other shops in town selling the same thing with the same reliability.

Incentivized

OKTA Oracle Cloud Based Identity Platforms Salesforce IAM We did an open RFP and technology bakeoff for all providers, which including advanced IoT use cases, delegated admin use cases, and multiple password policy (13 independent use cases) in a two-week window. We were looking for configuration vs. customization capabilities inherent in the platforms. OpenText Identity and Access Management (IAM) Platform was the only provider that completed all the uses cases and provided a demo

• OpenMarket has had a positive effect on our business in terms of providing a low-cost bulk SMS and MMS solution.
• We are able to provide enterprise level SMS services in a reliable and cost-effective way.
• Our business objective to have high availability, and connections with top tier aggregators is supported by our relationship with OpenMarket.

Incentivized

• Support team has excelled and exceeded expectations
• Team has been nimble and flexible
• Costs continue to accelerate on lack of product featrures