TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Infobip

    Score7 out of 10
    N/AInfobip headquartered in London offers a CPaaS designed to bridge IT and Telecoms, powering enterprises with omnichannel communication and user authentication options for a global user base.N/A

    Telnyx

    Score5 out of 10
    N/AOffering a communications platform that provides global carrier-grade services, Telnyx in Chicago maintains an international, private IP network and grants its customers control over their communications through its portal and RESTful API. Telnyx products include voice (elastic SIP trunking, global number search, and telephony data), programmatic messaging, wireless (mobile IoT), embedded communications (WebRTC) and automated networking. Customers provision services a la carte and pay by usage…

    $2

    per month

    Pricing
    InfobipTelnyx
    Editions & Modules
    No answers on this topic
    Identity Services & Data
    $0.0015
    per LRN lookup
    Voice API
    $0.002
    per minute
    SMS API
    $0.0025
    per send (free to receive)
    Elastic SIP Trunking
    $0.0035 ($0.005)
    origination (termination) per minute
    Fax
    $0.0070
    per page
    Verify API
    $0.04
    per API call
    Wireless
    $2.00
    per month
    Networking
    $100.00
    per month (starting price)
    Offerings
    Pricing Offerings
    InfobipTelnyx
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details—Telnyx offers additional discounts as customers scale.
    More Pricing Information
    Community Pulse
    InfobipTelnyx
    Considered Both Products
    Infobip
    No answer on this topic
    Telnyx
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    88%
    Would buy again
    7 Answers
    Delivers good value for the price
    No answers on this topic
    100%
    Delivers good value for the price
    8 Answers
    Happy with the feature set
    No answers on this topic
    100%
    Happy with the feature set
    8 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    80%
    Lived up to sales and marketing promises
    4 Answers
    Implementation went as expected
    No answers on this topic
    83%
    Implementation went as expected
    5 Answers
    Best Alternatives
    InfobipTelnyx
    Small Businesses
    Telegram
    Score8.8 out of 10
    Telegram
    Score8.8 out of 10
    Medium-sized Companies
    Telegram
    Score8.8 out of 10
    Telegram
    Score8.8 out of 10
    Enterprises
    Telegram
    Score8.8 out of 10
    Telegram
    Score8.8 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    InfobipTelnyx
    Likelihood to Recommend
    8.0
    (2 ratings)
    5.0
    (8 ratings)
    Likelihood to Renew
    8.0
    (1 ratings)
    -
    (0 ratings)
    Usability
    7.0
    (1 ratings)
    5.0
    (1 ratings)
    Support Rating
    9.0
    (1 ratings)
    5.0
    (1 ratings)
    Implementation Rating
    8.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    InfobipTelnyx
    Likelihood to Recommend
    Infobip
    OpenMarket is well suited to support enterprise SMS at scale, with a wholesale and flexible solution. Their provisioning team is great in terms of response time, and support for their products is deeply rooted in industry and technological understanding of SMS. OpenMarket would not be well suited for small companies just starting to test the waters with SMS in a low barrier way.
    Incentivized
    Read full review
    Telnyx
    Telnyx is well suited for general phone number provisioning as they have a large pool to choose from. There is certainly room to grow with fax troubleshooting.
    Incentivized
    Read full review
    Pros
    Infobip
    • Trans SMS
    • WhatsApp for Business
    • Marketing automation
    • Dashboards
    • Great Customer Success team
    Incentivized
    Read full review
    Telnyx
    • Price Matters for the flourishing organization like us. Telnyx [is] affordable to us.
    • Telnyx is very generous in terms of providing regular updates through webinar , free credits, real time support . One most important is that they are not in hurry of closing the account because of minus balance.
    • Telnyx Portal is pretty easy to navigate and manage the customized settings.
    • Among other giant SIP providers I found Telnyx with very modern and humble customer approach.
    Read full review
    Cons
    Infobip
    • OpenMarket does most things well. One thing they are missing is MMS capabilities on text enabled long numbers.
    • The portal for entering shortcode program briefs is kind of clunky, it would be nice is account managers took the Word document and imported it into the tool for clients.
    Incentivized
    Read full review
    Telnyx
    • Number testing: Currently I need to call our fax numbers manually to confirm fax tones. It would be useful to test numbers in bulk from the portal.
    • Troubleshooting: Currently, samples are needed for each fax transmission when there are issues. And those samples need to be within 24-48 hours. It would be useful if Telnyx could do a health check out proactively to gather information on high failure counts prior to customer reports.
    • Transparency with system issues: We've run into scenarios where we wanted information on system-wide fax failures, but when the issues were resolved we didn't get root cause analysis.
    Incentivized
    Read full review
    Likelihood to Renew
    Infobip
    Best customer success team. Newer channels to reach customers are quickly worked upon and implemented faster. Transparency with billing
    Incentivized
    Read full review
    Telnyx
    No answers on this topic
    Usability
    Infobip
    Infobip gradually introduces things sometimes which is difficult to implement
    Incentivized
    Read full review
    Telnyx
    They utilize a private IP network back end that makes SIP configuration for inter-carrier operation difficult because they assume that projecting their private network outside is ok.
    Read full review
    Support Rating
    Infobip
    - always available to provide support - don't have to raise tickets which goes in constant loop of not getting answered
    Incentivized
    Read full review
    Telnyx
    They are providing services using a Freeswitch system behind a NAT router and they expect carriers to deal with their NAT network. Their support team does not seem to understand that problems caused by exposing a NAT switch to the Internet at large.
    Read full review
    Implementation Rating
    Infobip
    A strong roadmap involving key stakeholders can help move things faster. Be clear with volume commitments for delivery channels.
    Incentivized
    Read full review
    Telnyx
    No answers on this topic
    Alternatives Considered
    Infobip
    As a top tier aggregator, OpenMarket requires contracts to utilize their services, whereas other SaaS providers allow users to signup and start sending within a shorter amount of time. The benefit of using OpenMarket is the relationship, and the SLAs in availability they maintain. Other aggregators offer equal levels of service, so there are other shops in town selling the same thing with the same reliability.
    Incentivized
    Read full review
    Telnyx
    Easy of use and better prices. Outstanding customer service. Variety of services in telecommunication needs. Easy use of interface even for not experienced users. Migration of SIP numbers is easier. Reporting is very easy to use and customizable for our specific needs, so we can keep track of costs in an easy way
    Incentivized
    Read full review
    Return on Investment
    Infobip
    • OpenMarket has had a positive effect on our business in terms of providing a low-cost bulk SMS and MMS solution.
    • We are able to provide enterprise level SMS services in a reliable and cost-effective way.
    • Our business objective to have high availability, and connections with top tier aggregators is supported by our relationship with OpenMarket.
    Incentivized
    Read full review
    Telnyx
    • Due to easy SIP truncation the cost of customer approach has become very convenient internationally. We got a so much scaling to play on large customer base. And large base makes sense of large positive ROI.
    Read full review
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