Infor VISUAL vs. Munis

I struggle to identify a scenario where VISUAL is an appropriate solution. We used VISUAL because it was a legacy system and the cost/complexity of changeover seemed daunting. The user interface is poor as is the interconnectedness of the various screens and menus. This might be an acceptable piece of software for a continuous manufacturing environment with little variation of basic design, but we have had to write multiple add-on macros in order to get VISUAL to work effectively for us.

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Munis is great for any sort of data keeping and accounting work. There are features of Munis that I am still not familiar with even after 6 years of use. Munis would not be very good for a point of sale sort of operation like a retail store because it just simply is not set up for that sort of operation.

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• Infor Visual has a standard way of addressing business operations: sales orders, invoicing, reporting. It is easy to train operators used to using a manual or other ERP system.
• Material control is easy for production runs, R&D material lists and repairs. The process of receiving, issuing and returning material to inventory is facilitated by standard interfaces that are easily learned by material control operators.
• Engineering changes to bills of material are facilitated by the "engineering Master" flexible editing capability. The version control for the BOM's can be as detailed or vague as the process designed dictates. One item of a BOM or the entire BOM can be changed quickly and approved for production that day.

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• Excellent for the municipal Financial program. Completely paperless.
• Workflow is easy and easy to adjust.
• Very Very user friendly even for the non computer savvy employees.
• Windows based so easy to navigate.
• Excellent help desk.

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• VTA has been extremely unreliable. I would not recommend it. It is not customizable at all. There is no logical way to handle shift differentials which is a huge issue with a company that runs 24/7.
• If you do not have a schedule set up, they cannot clock in. This poses a problem for anyone that gets called in on a shift they don't normally work on.

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• Submitting a purchase order requires lots of tabbing through fields
• The product has lots of features, but they require additional training to understand how to use
• Generating reports can sometimes be difficult

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Good Technical and Customer Support during and after implementation tasks. Good Project Plan and Management support for implementation and post implementation. Financial functionality could be more comprehensive particularly with Budgeting and Cash Management. Inventory Management capability was adequate but could be more comprehensive as well. "Out of the Box" functionality was adequate but requested add-ons and enhancements seemed to be a bit pricey.

Because of use cases and easy implementation and the vertical and horizontal scaling.

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As we have seen the live environment and the use cases where we implement.

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Could have used more hands-on approach. There are multiple webinars and information sessions but until you actually use the system, these are not very helpful.

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We unfortunately did not evaluate any other ERP software. VISUAL was a legacy system and we determined that changing systems would be too difficult, and not cost effective. We reached out to our local VISUAL rep who knew how the software functioned, but not how to apply it more appropriately to our business model, so we continued on with what we had rather than looking elsewhere.

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• I cannot comment on business impact.

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• Munis has prevented our office from needing multiple software programs to house all of our information.
• All of our employees have access to the same information, on the same software.
• Munis has made day-to-day operations smoother for our office because we are not constantly flipping between programs or software.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info