Ignite UI vs. ServiceNow App Engine

Angular is our framework of choice for a number of reasons. Business data is almost always displayed in a grid format. It makes sense to start with a strong widget that is powerful and fast when building applications. Ignite UI provides a complete toolset of widgets for other frameworks, but Angular is our focus. Ignite UI is helping us deliver a great UX/UI.

Incentivized

When the solution involved complex workflows and integration with many 3rd party applications, we felt the Now app engine was less appropriate as it could not handle different integrations simultaneously for incident resolution and complaints management. This was well suited and managed by people who don't know basic coding.

Incentivized

• The examples are great and close enough to real-life usage to be truly helpful
• The OOB configuration and themes are good. They are very configurable.
• The touch support and response web are built in, allowing the same code to work well on desktop and phone.

Incentivized

• Perfect tools for easy task management.
• Coordination platform.
• Effective project documentation.

Incentivized

• I would like to see examples with security tokens. It really isn't an Ignite UI issue, but would be helpful.
• Some of the examples are over-simplified, not how the products would be used in real life.

Incentivized

• Improve the UI of the environment
• The left panel in service now is clumsy that can be improved.
• Connect service now with callers email for any notification related to any incident raised.

Incentivized

There are limited use cases where we are just using the service now app engine as of now

Incentivized

overall it's a good software, but I think it could be updated to give it an edge over other platforms

Incentivized

Almost 100% available on time

Incentivized

They tried their best to resolve our queries every time we contacted them about any technical support

Incentivized

App engine can be used just to process the minimal amount of the data which is being received from the user. We are service now catalogue items or any other data technology.

Incentivized

We tried DevExpress when we started a project a couple of years ago. At the time, the documentation and ease of use went to Infragistics. When trying new or updated tools, the documentation and samples are everything. Having minimal documentation or documentation that seems to be written for people that already know how to use the product is just plain frustrating. Samples need to be something close to the real-life usage of the product.

Incentivized

ServiceNow App Engine is best among all the competitors. Its integration is best with Outlook and ERP, its SLA management is best, and very organized filters are very useful. Categorization of tickets is something that is very useful. It's very easy to search the tasks/order with limited keywords and very easy to customize. The best part is we can simply reply on mails using ServiceNow App Engine and keep a proper log of the tickets.

Incentivized

It is scalable but not reliable

Incentivized

• There is a learning curve, of course, but the comparisons between the projects with and without Ignite UI are worth it.
• The time savings on development is very real. The built-in functionality is amazing.
• We are able to focus on features rather than getting the look and feel of our deliverable.

Incentivized

• Effective and profitable multiple project management platform.
• The tracking of project activities and contract management the tool is amazing.
• Effective solution of files sharing and easy project comment sharing software.
• Intuitive collaboration solution.

Incentivized