InMoment XI Platform vs. Vantage Circle

InMoment VOC is well suited for any hospitality-based company that is guest-centric. It's like receiving a report card every day with info about what we are doing well and where we need to improve. I like how we were able to customize so many things like how often our managers receive emails and how organized guest recovery is now. I don't care for the reply templates. I don't like the idea of a guest feeling the reply is robotic in any way. Especially, if the guest reaches out more than once and the team uses the template provided in the system again. I think it takes away from the sincerity of the managers' response.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

I think Vantage Circle is a great idea and would recommend all the organizations to use it to motivate and reward their employees. As of now I don't see any scenario which is less appropriate. This initiative definitely works well for larger companies and gives good flexibility to the managers to reward their teams.

Incentivized

Invited by the Vendor

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Data Concilations
• Tracking realtime surveys
• Gain consumer insights

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• It offers redemption Vouchers for most of the merchants like Amazon, flipkart etc.
• It offers discounts for redirected sites and also provide additional discount on these sites.
• It provides cashback vantage points on the purchase made using redirection on lot of merchant sites.

• I wish we could edit some of the information on our end. Sometimes it takes a little while to get access issues resolved from the support team going back and forth in emails.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• There are 100+ options to choose from. Very wide range of options - catering to a wide spectrum of people from all walks of life, age, taste, and background with diverse options.
• I never ever faced any issue- not even once, at the time of redemption & it was a smooth, seamless, wonderful & pleasant experience for me, always! Also, the redemption process is simple & could be done within a minute!
• This redemption could be used not only for any tangible purchases - also for invaluable experiences like holidays, fine dining, Hotel stays, Donations, Taxi rides, etc.

Incentivized

Invited by the Vendor

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

Vantage circle has user friendly UI, easy to use, and reachable support thats why i selected vantage circle. Vantage circle definitely a good choice agianst other stacks up as it offers many online shopping apps and it covered most of deals. Redeemption of the rewards is straight forward and easy to claim.

Incentivized

Invited by the Vendor

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

Good reward

Incentivized

Invited by the Vendor

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

Pages load up pretty quickly.

Incentivized

Invited by the Vendor

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

The support can be easily reachable via emailid ,contact number. I had a chance to contact them it was went smooth and got ghe quick response from them. They also provided the quick resolution.

Incentivized

Invited by the Vendor

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

Vantage Circle is better in terms of being more user-friendly and has a lot of different e-commerce sites to choose from ranging from food, fashion, health to travel and sports. It provides additional cashback if we order products from their platform which is an added advantage. The best thing is that there is no expiry date for the points earned.

I have never came across a scenario when the Vantage Circle was down or inaccessible and I was not able to redeem the vantage points. The platform is always available and the redemption process is very fast. Never faced the issue with the delay in the redemption of Vantage points.

Incentivized

Invited by the Vendor

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Helped us improve product quality by 3%
• Improve speed of service by 13%
• Gain more customer insights with less manpower.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• I have gained 9 awards in the last 2 years, recognition was good and got promoted
• Due to regular awards, got many vouchers for my hard work
• Received many lucrative corporate offers as well
• Due to multiple awards, was in hall of fame and received org wide recognition.