Insightly Service vs. Zendesk Suite
Insightly Service vs. Zendesk Suite
Product | Rating | Most Used By | Product Summary | Starting Price |
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Insightly Service | N/A | Service is the newest addition to the Insightly unified suite of customer relationship management applications. It’s a service and support application that’s built natively within Insightly, designed to connect seamlessly with all the applications in use today to run a business. For the user, that means mission-critical customer data is available to teams, in real time, to empower them to have more relevant conversations that drive customer satisfaction and success. | $29 per month | |
Zendesk Suite | N/A | The Zendesk Support suite is a cloud-based customer support software built for better customer relationships. Designed to improve customer satisfaction and to support customers on any channel: text SMS, web, mobile app, phone, email, social media. The vendor states more than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Slack are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk offers a full suite of products to meet customer… | $55 per month agent |
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | Optional | Optional | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Insightly Service | Zendesk Suite | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Insightly Service | Zendesk Suite | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.8 out of 10 | Salesforce Service Cloud Score 8.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Insightly Service | Zendesk Suite | |
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Likelihood to Recommend | - (0 ratings) | 8.3 (152 ratings) |
Likelihood to Renew | - (0 ratings) | 10.0 (40 ratings) |
Usability | - (0 ratings) | 7.7 (25 ratings) |
Availability | - (0 ratings) | 8.6 (13 ratings) |
Performance | - (0 ratings) | 8.0 (10 ratings) |
Support Rating | - (0 ratings) | 9.0 (29 ratings) |
In-Person Training | - (0 ratings) | 10.0 (1 ratings) |
Online Training | - (0 ratings) | 7.9 (9 ratings) |
Implementation Rating | - (0 ratings) | 9.0 (18 ratings) |
Configurability | - (0 ratings) | 9.3 (3 ratings) |
Insightly Service | Zendesk Suite | |
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Likelihood to Recommend | Insightly, Inc. No answers on this topic | Zendesk |
Pros | Insightly, Inc. No answers on this topic | Zendesk |
Cons | Insightly, Inc. No answers on this topic | Zendesk |
Likelihood to Renew | Insightly, Inc. No answers on this topic | Zendesk |
Usability | Insightly, Inc. No answers on this topic | Zendesk |
Reliability and Availability | Insightly, Inc. No answers on this topic | Zendesk |
Performance | Insightly, Inc. No answers on this topic | Zendesk |
Support Rating | Insightly, Inc. No answers on this topic | Zendesk |
Online Training | Insightly, Inc. No answers on this topic | Zendesk |
Implementation Rating | Insightly, Inc. No answers on this topic | Zendesk |
Alternatives Considered | Insightly, Inc. No answers on this topic | Zendesk |
Return on Investment | Insightly, Inc. No answers on this topic | Zendesk |
ScreenShots | Insightly Service Screenshots | Zendesk Suite Screenshots |