Intelligent IVR vs. NICE CXone
Intelligent IVR vs. NICE CXone
Product | Rating | Most Used By | Product Summary | Starting Price |
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Intelligent IVR | N/A | N/A | $0.14 per month | |
NICE CXone | N/A | NICE CXone is a cloud-based contact center platform that manages customer interactions across multiple communication channels. It includes features such as omnichannel routing, workforce optimization, automatic call distribution (ACD), interactive voice response (IVR) system, feedback management, and interaction analytics. | $71 per month per user |
Intelligent IVR | NICE CXone | |||||||||||||||
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Intelligent IVR | NICE CXone | |
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Top Pros | No answers on this topic |
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Top Cons | No answers on this topic |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Intelligent IVR | NICE CXone | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Intelligent IVR | NICE CXone | |
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Likelihood to Recommend | - (0 ratings) | 8.4 (578 ratings) |
Likelihood to Renew | - (0 ratings) | 9.5 (24 ratings) |
Usability | - (0 ratings) | 8.3 (552 ratings) |
Availability | - (0 ratings) | 3.7 (7 ratings) |
Performance | - (0 ratings) | 9.2 (7 ratings) |
Support Rating | - (0 ratings) | 7.8 (5 ratings) |
In-Person Training | - (0 ratings) | 3.0 (4 ratings) |
Online Training | - (0 ratings) | 7.0 (5 ratings) |
Implementation Rating | - (0 ratings) | 8.0 (8 ratings) |
Configurability | - (0 ratings) | 7.0 (4 ratings) |
Ease of integration | - (0 ratings) | 7.0 (4 ratings) |
Product Scalability | - (0 ratings) | 6.7 (7 ratings) |
Vendor post-sale | - (0 ratings) | 4.4 (5 ratings) |
Vendor pre-sale | - (0 ratings) | 4.4 (5 ratings) |
Intelligent IVR | NICE CXone | |
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Likelihood to Recommend | Phonon Communications No answers on this topic | NICE Systems |
Pros | Phonon Communications No answers on this topic | NICE Systems |
Cons | Phonon Communications No answers on this topic | NICE Systems |
Likelihood to Renew | Phonon Communications No answers on this topic | NICE Systems |
Usability | Phonon Communications No answers on this topic | NICE Systems |
Reliability and Availability | Phonon Communications No answers on this topic | NICE Systems |
Performance | Phonon Communications No answers on this topic | NICE Systems |
Support Rating | Phonon Communications No answers on this topic | NICE Systems |
In-Person Training | Phonon Communications No answers on this topic | NICE Systems |
Online Training | Phonon Communications No answers on this topic | NICE Systems |
Implementation Rating | Phonon Communications No answers on this topic | NICE Systems |
Alternatives Considered | Phonon Communications No answers on this topic | NICE Systems |
Scalability | Phonon Communications No answers on this topic | NICE Systems |
Return on Investment | Phonon Communications No answers on this topic | NICE Systems |
ScreenShots | NICE CXone Screenshots |