Intelligent IVR

Intelligent IVR, developed by Phonon Communications Pvt. Ltd., is an advanced Interactive Voice Response (IVR) system designed to efficiently address customer queries. According to the vendor, this solution caters to small, medium, and large enterprises across various professions and industries, including contact centers, customer service departments, sales and marketing teams, as well as the travel and aviation, and banking and financial services industries.

Key Features

Dynamic Flow Creator: According to the vendor, users can easily create and modify omni-channel (voice & visual) flows using the intuitive self-service flow designer. Changes can be made on the fly with a drag & drop interface, allowing for personalized and contextual service based on caller context.

Scalable & Secure: The vendor claims that Intelligent IVR is compliant with PCI DSS 2.0 security standards and delivered from ISO:27001 data centers, providing a secure and scalable solution for businesses of all sizes. The vendor also states that it ensures the confidentiality, integrity, and availability of customer data.

Seamless Integrations: According to the vendor, Intelligent IVR enhances connectivity between data, applications, and devices through easy API integrations. The vendor claims that it allows users to integrate different business processes and data sources to create a comprehensive platform that meets critical needs and boosts functionality.

Leverage Global AI Platforms: The vendor states that Intelligent IVR is pre-integrated with platforms like Google Cloud, Amazon Web Services, and IBM Watson, enabling businesses to leverage the power of Artificial Intelligence and Machine Learning for predictive automation systems at the click of a button.

Easy API Integrations: According to the vendor, Intelligent IVR provides simple APIs that cover all aspects of system integrations and 3rd party data exchange, ensuring smooth data flow and functionality across different systems.

Enhanced Agent Productivity: The vendor claims that Intelligent IVR improves agent efficiency through features like skill-based routing, queue management, and prioritization. According to the vendor, it streamlines call and chat distribution to optimize resource utilization and enhance customer service.

Reports & Analytics: According to the vendor, Intelligent IVR offers real-time dashboards and detailed reports that provide insights into customer interactions. Users can easily analyze and visualize call data to track and measure the performance of the IVR system, driving continuous improvement.