Interactions Digital Roots vs. Zoho Desk
Interactions Digital Roots vs. Zoho Desk
Product | Rating | Most Used By | Product Summary | Starting Price |
---|---|---|---|---|
Interactions Digital Roots | Enterprise companies (1,001+ employees) | Interactions Digital Roots collects conversations from across the web and not only captures keyword and sentiment analysis but also includes customer intent. The vendor says that this allows the platform to identify and route conversations in a precise and highly customizable way. Using Machine Learning and Natural Language Understanding, the system can prioritize and categorize actionable content, automatically routing it to workgroups (queues) organized by customer assistance, marketing… | N/A | |
Zoho Desk | N/A | Zoho Support is a Saas help desk / ticketing system aimed at SMBs. I competes most often with Zendesk, and Desk.com. | $0 |
Interactions Digital Roots | Zoho Desk | |||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Editions & Modules | No answers on this topic |
| ||||||||||||||
Offerings |
| |||||||||||||||
Entry-level Setup Fee | Required | Required | ||||||||||||||
Additional Details | Pricing is based on program scope. Please contact Digital Roots for pricing details. | — | ||||||||||||||
More Pricing Information |
Interactions Digital Roots | Zoho Desk | |
---|---|---|
Top Pros | ||
Top Cons |
|
|
Interactions Digital Roots | Zoho Desk | |||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Incident and problem management |
| |||||||||||||||||||||
Self Help Community |
| |||||||||||||||||||||
Multi-Channel Help |
|
Interactions Digital Roots | Zoho Desk | |
---|---|---|
Small Businesses | Simplify360 Score 7.8 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Emplifi Social Marketing Cloud Score 8.9 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Emplifi Social Marketing Cloud Score 8.9 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Interactions Digital Roots | Zoho Desk | |
---|---|---|
Likelihood to Recommend | - (0 ratings) | 8.0 (21 ratings) |
Usability | - (0 ratings) | 9.4 (12 ratings) |
Support Rating | - (0 ratings) | 8.7 (12 ratings) |
Interactions Digital Roots | Zoho Desk | |
---|---|---|
Likelihood to Recommend | Interactions No answers on this topic | Zoho |
Pros | Interactions No answers on this topic | Zoho |
Cons | Interactions No answers on this topic | Zoho |
Usability | Interactions No answers on this topic | Zoho |
Support Rating | Interactions No answers on this topic | Zoho |
Alternatives Considered | Interactions No answers on this topic | Zoho |
Return on Investment | Interactions No answers on this topic | Zoho |
ScreenShots | Interactions Digital Roots Screenshots | Zoho Desk Screenshots |