Intercom vs. IPsoft Amelia
Intercom vs. IPsoft Amelia
Product | Rating | Most Used By | Product Summary | Starting Price |
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Intercom | N/A | Intercom creates modern Customer Service software that aims to redefine how businesses support their customers. The platform connects businesses directly to customers using powerful messaging and automation. According to the vendor, Intercom enables teams to scale support without investing more resources - leading to happier customers and more efficient support teams. | $39 per month per seat | |
Amelia | N/A | IPsoft headquartered in New York offers Amelia, the company's artificial intelligence conversational bot for customer communication. | N/A |
Intercom | IPsoft Amelia | |||||||||||||||
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | AI customer service features included in every plan. Intercom integrates Help desk, AI Chat bot, and Proactive support. | — | ||||||||||||||
More Pricing Information |
Intercom | IPsoft Amelia | |
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Top Pros |
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Top Cons |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Intercom | IPsoft Amelia | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Intercom Score 8.7 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Genesys DX (discontinued) Score 10.0 out of 10 |
Enterprises | SAP Service Cloud Score 8.7 out of 10 | Genesys DX (discontinued) Score 10.0 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Intercom | IPsoft Amelia | |
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Likelihood to Recommend | 9.0 (261 ratings) | - (0 ratings) |
Likelihood to Renew | 8.9 (19 ratings) | - (0 ratings) |
Usability | 8.8 (169 ratings) | - (0 ratings) |
Availability | 9.1 (1 ratings) | - (0 ratings) |
Performance | 9.1 (1 ratings) | - (0 ratings) |
Support Rating | 7.1 (10 ratings) | - (0 ratings) |
Online Training | 8.1 (2 ratings) | - (0 ratings) |
Implementation Rating | 7.5 (5 ratings) | - (0 ratings) |
Product Scalability | 9.1 (1 ratings) | - (0 ratings) |
Intercom | IPsoft Amelia | |
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Likelihood to Recommend | Intercom | IPsoft No answers on this topic |
Pros | Intercom | IPsoft No answers on this topic |
Cons | Intercom | IPsoft No answers on this topic |
Likelihood to Renew | Intercom | IPsoft No answers on this topic |
Usability | Intercom | IPsoft No answers on this topic |
Reliability and Availability | Intercom | IPsoft No answers on this topic |
Performance | Intercom | IPsoft No answers on this topic |
Support Rating | Intercom | IPsoft No answers on this topic |
Online Training | Intercom | IPsoft No answers on this topic |
Implementation Rating | Intercom | IPsoft No answers on this topic |
Alternatives Considered | Intercom | IPsoft No answers on this topic |
Return on Investment | Intercom | IPsoft No answers on this topic |
ScreenShots | Intercom Screenshots |