Intercom vs. Ngage Live Chat
Intercom vs. Ngage Live Chat
Product | Rating | Most Used By | Product Summary | Starting Price |
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Intercom | N/A | Intercom creates modern Customer Service software that aims to redefine how businesses support their customers. The platform connects businesses directly to customers using powerful messaging and automation. According to the vendor, Intercom enables teams to scale support without investing more resources - leading to happier customers and more efficient support teams. | $39 per month per seat | |
Ngage Live Chat | N/A | Vertical markets software specialist Internet Brands offers and supports Ngage Live Chat, a live chat tool for law offices, medical practices, or automotive dealers. | N/A |
Intercom | Ngage Live Chat | |||||||||||||||
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | AI customer service features included in every plan. Intercom integrates Help desk, AI Chat bot, and Proactive support. | — | ||||||||||||||
More Pricing Information |
Intercom | Ngage Live Chat | |
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Top Pros |
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Top Cons |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Intercom | Ngage Live Chat | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Gist Score 9.6 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Genesys DX (discontinued) Score 10.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.7 out of 10 | Genesys DX (discontinued) Score 10.0 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Intercom | Ngage Live Chat | |
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Likelihood to Recommend | 9.0 (261 ratings) | - (0 ratings) |
Likelihood to Renew | 8.9 (19 ratings) | - (0 ratings) |
Usability | 8.8 (169 ratings) | - (0 ratings) |
Availability | 9.1 (1 ratings) | - (0 ratings) |
Performance | 9.1 (1 ratings) | - (0 ratings) |
Support Rating | 7.1 (10 ratings) | - (0 ratings) |
Online Training | 8.1 (2 ratings) | - (0 ratings) |
Implementation Rating | 7.5 (5 ratings) | - (0 ratings) |
Product Scalability | 9.1 (1 ratings) | - (0 ratings) |
Intercom | Ngage Live Chat | |
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Likelihood to Recommend | Intercom | Internet Brands No answers on this topic |
Pros | Intercom | Internet Brands No answers on this topic |
Cons | Intercom | Internet Brands No answers on this topic |
Likelihood to Renew | Intercom | Internet Brands No answers on this topic |
Usability | Intercom | Internet Brands No answers on this topic |
Reliability and Availability | Intercom | Internet Brands No answers on this topic |
Performance | Intercom | Internet Brands No answers on this topic |
Support Rating | Intercom | Internet Brands No answers on this topic |
Online Training | Intercom | Internet Brands No answers on this topic |
Implementation Rating | Intercom | Internet Brands No answers on this topic |
Alternatives Considered | Intercom | Internet Brands No answers on this topic |
Return on Investment | Intercom | Internet Brands No answers on this topic |
ScreenShots | Intercom Screenshots |