Intercom vs. ProProfs Chat
Intercom vs. ProProfs Chat
Product | Rating | Most Used By | Product Summary | Starting Price |
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Intercom | N/A | Intercom creates modern Customer Service software that aims to redefine how businesses support their customers. The platform connects businesses directly to customers using powerful messaging and automation. According to the vendor, Intercom enables teams to scale support without investing more resources - leading to happier customers and more efficient support teams. | $39 per month per seat | |
ProProfs Chat | N/A | ProProfs Chat is a solution that allows online businesses to engage in open communication with their website visitors. This live chat tool helps organizations of varied sizes to connect with visitors in a similar way they would do in a physical store. ProProfs provides an easy, quick way to engage with website visitors, letting a business monitor their visitor activity - see what visitors are browsing, answer their questions in real-time, resolve their problems and much more. The tool… | N/A |
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | $29 | ||||||||||||||
Additional Details | AI customer service features included in every plan. Intercom integrates Help desk, AI Chat bot, and Proactive support. | — | ||||||||||||||
More Pricing Information |
Intercom | ProProfs Chat | |
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Top Pros |
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Top Cons |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Intercom | ProProfs Chat | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Gist Score 9.6 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Genesys DX (discontinued) Score 10.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.7 out of 10 | Genesys DX (discontinued) Score 10.0 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Intercom | ProProfs Chat | |
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Likelihood to Recommend | 9.0 (263 ratings) | - (0 ratings) |
Likelihood to Renew | 8.9 (19 ratings) | - (0 ratings) |
Usability | 8.8 (171 ratings) | - (0 ratings) |
Availability | 9.1 (1 ratings) | - (0 ratings) |
Performance | 9.1 (1 ratings) | - (0 ratings) |
Support Rating | 7.1 (10 ratings) | - (0 ratings) |
Online Training | 8.1 (2 ratings) | - (0 ratings) |
Implementation Rating | 7.5 (5 ratings) | - (0 ratings) |
Product Scalability | 9.1 (1 ratings) | - (0 ratings) |
Intercom | ProProfs Chat | |
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Likelihood to Recommend | Intercom | ProProfs No answers on this topic |
Pros | Intercom | ProProfs No answers on this topic |
Cons | Intercom | ProProfs No answers on this topic |
Likelihood to Renew | Intercom | ProProfs No answers on this topic |
Usability | Intercom | ProProfs No answers on this topic |
Reliability and Availability | Intercom | ProProfs No answers on this topic |
Performance | Intercom | ProProfs No answers on this topic |
Support Rating | Intercom | ProProfs No answers on this topic |
Online Training | Intercom | ProProfs No answers on this topic |
Implementation Rating | Intercom | ProProfs No answers on this topic |
Alternatives Considered | Intercom | ProProfs No answers on this topic |
Return on Investment | Intercom | ProProfs No answers on this topic |
ScreenShots | Intercom Screenshots |