Intercom vs. ProProfs Help Desk
Intercom vs. ProProfs Help Desk
Product | Rating | Most Used By | Product Summary | Starting Price |
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Intercom | N/A | Intercom creates modern Customer Service software that aims to redefine how businesses support their customers. The platform connects businesses directly to customers using powerful messaging and automation. According to the vendor, Intercom enables teams to scale support without investing more resources - leading to happier customers and more efficient support teams. | $39 per month per seat | |
ProProfs Help Desk | Mid-Size Companies (51-1,000 employees) | ProProfs Help Desk is a customer support tool that promises to help agents track and resolve customer-care-related issues. The cloud-based software aims to enable businesses to deliver a delightful customer experience. This becomes possible with faster and effective ticket resolution. Key benefits and capabilities include: Timely resolution of customer queries: Customers feel delighted with timely responses. ProProfs help desk ticketing system allows managers and system… | $49 3 Users |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | AI customer service features included in every plan. Intercom integrates Help desk, AI Chat bot, and Proactive support. | — | ||||||||||||||
More Pricing Information |
Intercom | ProProfs Help Desk | |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Intercom | ProProfs Help Desk | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | SAP Service Cloud Score 8.7 out of 10 | SAP Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Intercom | ProProfs Help Desk | |
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Likelihood to Recommend | 9.0 (260 ratings) | 6.4 (1 ratings) |
Likelihood to Renew | 8.9 (19 ratings) | - (0 ratings) |
Usability | 8.8 (168 ratings) | - (0 ratings) |
Availability | 9.1 (1 ratings) | - (0 ratings) |
Performance | 9.1 (1 ratings) | - (0 ratings) |
Support Rating | 7.1 (10 ratings) | 7.3 (1 ratings) |
Online Training | 8.1 (2 ratings) | - (0 ratings) |
Implementation Rating | 7.5 (5 ratings) | - (0 ratings) |
Product Scalability | 9.1 (1 ratings) | - (0 ratings) |
Intercom | ProProfs Help Desk | |
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Likelihood to Recommend | Intercom | ProProfs |
Pros | Intercom | ProProfs |
Cons | Intercom | ProProfs |
Likelihood to Renew | Intercom | ProProfs No answers on this topic |
Usability | Intercom | ProProfs No answers on this topic |
Reliability and Availability | Intercom | ProProfs No answers on this topic |
Performance | Intercom | ProProfs No answers on this topic |
Support Rating | Intercom | ProProfs No answers on this topic |
Online Training | Intercom | ProProfs No answers on this topic |
Implementation Rating | Intercom | ProProfs No answers on this topic |
Alternatives Considered | Intercom | ProProfs |
Return on Investment | Intercom | ProProfs |
ScreenShots | Intercom Screenshots | ProProfs Help Desk Screenshots |