Intermedia Contact Center vs. NICE CXone
Intermedia Contact Center vs. NICE CXone
Product | Rating | Most Used By | Product Summary | Starting Price |
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Intermedia Contact Center | N/A | Intermedia Contact Center provides such as IVR, omni-channel contact routing for customer interactions, customizable call flow, customer insights for agents with historicals, and agent scheduling. | N/A | |
NICE CXone | N/A | NICE CXone is a cloud-based contact center platform that manages customer interactions across multiple communication channels. It includes features such as omnichannel routing, workforce optimization, automatic call distribution (ACD), interactive voice response (IVR) system, feedback management, and interaction analytics. | $71 per month per user |
Intermedia Contact Center | NICE CXone | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Intermedia Contact Center | NICE CXone | |
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Top Pros | No answers on this topic |
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Top Cons | No answers on this topic |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Intermedia Contact Center | NICE CXone | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Intermedia Contact Center | NICE CXone | |
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Likelihood to Recommend | - (0 ratings) | 8.4 (578 ratings) |
Likelihood to Renew | - (0 ratings) | 9.4 (24 ratings) |
Usability | - (0 ratings) | 8.3 (552 ratings) |
Availability | - (0 ratings) | 3.7 (7 ratings) |
Performance | - (0 ratings) | 9.2 (7 ratings) |
Support Rating | - (0 ratings) | 7.9 (5 ratings) |
In-Person Training | - (0 ratings) | 3.1 (4 ratings) |
Online Training | - (0 ratings) | 7.0 (5 ratings) |
Implementation Rating | - (0 ratings) | 8.0 (8 ratings) |
Configurability | - (0 ratings) | 7.0 (4 ratings) |
Ease of integration | - (0 ratings) | 7.0 (4 ratings) |
Product Scalability | - (0 ratings) | 6.7 (7 ratings) |
Vendor post-sale | - (0 ratings) | 4.4 (5 ratings) |
Vendor pre-sale | - (0 ratings) | 4.4 (5 ratings) |
Intermedia Contact Center | NICE CXone | |
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Likelihood to Recommend | Intermedia No answers on this topic | NICE Systems |
Pros | Intermedia No answers on this topic | NICE Systems |
Cons | Intermedia No answers on this topic | NICE Systems |
Likelihood to Renew | Intermedia No answers on this topic | NICE Systems |
Usability | Intermedia No answers on this topic | NICE Systems |
Reliability and Availability | Intermedia No answers on this topic | NICE Systems |
Performance | Intermedia No answers on this topic | NICE Systems |
Support Rating | Intermedia No answers on this topic | NICE Systems |
In-Person Training | Intermedia No answers on this topic | NICE Systems |
Online Training | Intermedia No answers on this topic | NICE Systems |
Implementation Rating | Intermedia No answers on this topic | NICE Systems |
Alternatives Considered | Intermedia No answers on this topic | NICE Systems |
Scalability | Intermedia No answers on this topic | NICE Systems |
Return on Investment | Intermedia No answers on this topic | NICE Systems |
ScreenShots | Intermedia Contact Center Screenshots | NICE CXone Screenshots |