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Intermedia Unite vs. Sangoma Communications Platform

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Intermedia Unite

    Score8.4 out of 10
    N/AIntermedia Unite is a unified communications option and collaboration platform for SMBs, providing a PBX phone system, vide and web conferencing with screen sharing, chat, and file management and sharing.

    $15.99

    per month per user

    Sangoma Communications Platform

    Score8.9 out of 10
    N/ASangoma's Communications Platform, including the former Switchvox and Business Voice+ from Star2Star, is a UCaaS system, allowing users to simplify communications down to one solution delivered on-premise, on cloud, or via hybrid deployment.N/A
    Pricing
    Intermedia UniteSangoma Communications Platform
    Editions & Modules
    Unite For Teams
    $15.99
    per month per user
    Unite With Teams
    $22.99
    per month per user
    Unite Pro
    $27.99
    per month per user
    Unite Enterprise
    $32.99
    per month per user
    No answers on this topic
    Offerings
    Pricing Offerings
    Intermedia UniteSangoma Communications Platform
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsIntermedia Unite helps employees to be more productive and collaborative, increasing efficiency and decreasing the costs of expensive on-premises systems.—
    More Pricing Information
    Best Alternatives
    Intermedia UniteSangoma Communications Platform
    Small Businesses
    Broadvoice | GoContact
    Score9.1 out of 10
    Sangoma Asterisk
    Score8.7 out of 10
    Medium-sized Companies
    Webex Calling
    Score8.8 out of 10
    3CX
    Score7.9 out of 10
    Enterprises
    Webex Calling
    Score8.8 out of 10
    Sangoma Asterisk
    Score8.7 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Intermedia UniteSangoma Communications Platform
    Likelihood to Recommend
    8.0
    (1 ratings)
    10.0
    (2 ratings)
    Usability
    9.0
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    9.0
    (1 ratings)
    9.0
    (1 ratings)
    User Testimonials
    Intermedia UniteSangoma Communications Platform
    Likelihood to Recommend
    Intermedia
    If you have seasonal workers, need to quickly scale, or cut contracts, [Intermedia] Unite is awesome. Highly recommend for companies that need an at home workspace.
    Incentivized
    Read full review
    Sangoma
    Really Digium Switchvox is a great product, it's more of an overall service and it's great. Starting at the phones, I think they're well engineered, from button placement to make call handling a breeze, bright status indicators and programmable keys that keep things simple, and a clear back-lite screen, to light up those late night support calls. I've watched the web management interface grow into a gorgeous, friendly, informational tool that gives me a system that can do 95% of the things my customers request. The only times I've seen it as less appropriate is when it comes to the more budget restricted. I've always believed you get what you pay for, and Digium Switch provides a lovely packaged, turnkey product, that doesn't require an expert to maintain once installed. On top of that, you're paying for the service. I can speak from experience, and countless support calls, that Digium Switchvox's support is second to none. They're efficient, intelligent, friendly, and professional, I've never had a bad experience, keep up the great work!
    Read full review
    Pros
    Intermedia
    • No contracts
    • Scale up or down very quickly
    • Easy to deploy - no hardware required.
    Incentivized
    Read full review
    Sangoma
    • Allows us to forward phones internally or externally.
    • Allows us to set up our favorite contacts to sync up on telephone screen for quick calls.
    Incentivized
    Read full review
    Cons
    Intermedia
    • The price is on the higher end
    • Normal issues for VoIP - if users have low bandwidth, high jitter or latency
    Incentivized
    Read full review
    Sangoma
    • I've installed quite a few of these systems for a number of customers, and I've found a number of times having access to the second Ethernet port on some of the larger systems, and the ability to do some sort of static routing, and firewall functionality. I would love to have the ability to connect one port to the carrier's cpe router, and the other port to the customer's network.
    • I've worked with Voip products for a number of years, and various asterisk iterations. I'd like to see more access to the asterisk cli for troubleshooting, and/or potentially some sort of shell access.
    • I'd like to see the Digum Switchvox phones have vpn functionality. It would be great to deploy a field office with a pre-provisioned phone that automatically connects back to the corporate network via a secure vpn tunnel from most internet connections. Currently we either use a softphone, manually program a Cisco phone that does have the capability, or deploy an semi expensive router that support a secure tunnel. It would be much easier to sell a customer on a remote office and a fancy Digium phone, if they didn't need the extra hardware.
    Read full review
    Usability
    Intermedia
    The web interface takes a little getting used to, but once you are familiar, it is very easy to use and administrate. The end user has a very easy to use app.
    Incentivized
    Read full review
    Sangoma
    No answers on this topic
    Support Rating
    Intermedia
    Intermedia [Unite] support is top notch. Their response time is great and don't have a lot of issues.
    Incentivized
    Read full review
    Sangoma
    I have not had to use Support yet, so I did not rate this. I have not had to reach out for anything.
    Incentivized
    Read full review
    Alternatives Considered
    Intermedia
    [Intermedia] Unite has no contracts and offers great service. Other companies require contracts, and for highly scalable businesses, this isn't optimal.
    Incentivized
    Read full review
    Sangoma
    I've installed, and maintained a number of different phone systems over the last few years, including nationwide level Voip service providers relying entirely on custom built Asterisk systems, to SOHO systems connected to cloud level services. So far Digium Switchvox has been one of my favorites when it comes to ease of use, customer service, and over all reliability. While there are a few things I'd like to see done a little differently, updates are released frequently with fixes, and new features.
    Read full review
    Return on Investment
    Intermedia
    • During offseason, we scaled back to 150 phones and during peak, we scaled up to 400 phones. No contracts, no fees, just month to month billing. Awesome
    • Support and ease of deployment has been a huge ROI for [Intermedia] Unite.
    Incentivized
    Read full review
    Sangoma
    • Ease of forwarding calls when out of office has been a life-saver.
    Incentivized
    Read full review
    ScreenShots

    Intermedia Unite Screenshots

    Screenshot of The Intermedia Unite Mobile App makes it easier than ever to stay connected and be reachable, wherever you go.Screenshot of The Intermedia Unite Desktop App brings together all your essential collaboration tools together, making teamwork easier than ever.Screenshot of Unite Envision Call Analytics -Actionable insights to help the right people make the right decisions at the right timeScreenshot of AnyMeeting Video Conferencing - Unite includes a built-in video conferencing  platform that allows you to maintain productivity with HD audio and video, screen sharing, and artificial intelligence capabilities on both mobile and desktop devices.