Item: Intermedia Unite
Rating: 8
Author: John Rivers

Overall Satisfaction with Intermedia Unite

Use Cases and Deployment Scope

We needed to scale our remote workers quickly, for a fixed fee per user, and be able to downscale at a moments notice without contracts. Intermedia [Unite] was the perfect solution! Great product and service for a phone system for remote workers.

Pros and Cons

Pros

No contracts
Scale up or down very quickly
Easy to deploy - no hardware required.

Cons

The price is on the higher end
Normal issues for VoIP - if users have low bandwidth, high jitter or latency

Return on Investment

During offseason, we scaled back to 150 phones and during peak, we scaled up to 400 phones. No contracts, no fees, just month to month billing. Awesome
Support and ease of deployment has been a huge ROI for [Intermedia] Unite.

Alternatives Considered

8x8 X Series (Formerly Virtual Office), RingCentral and GoToConnect (formerly Jive)

[Intermedia] Unite has no contracts and offers great service. Other companies require contracts, and for highly scalable businesses, this isn't optimal.

Usability

The web interface takes a little getting used to, but once you are familiar, it is very easy to use and administrate. The end user has a very easy to use app.

Support Rating

Intermedia [Unite] support is top notch. Their response time is great and don't have a lot of issues.

Key Insights

Do you think Intermedia Unite delivers good value for the price?

Yes

Are you happy with Intermedia Unite's feature set?

Yes

Did Intermedia Unite live up to sales and marketing promises?

Yes

Did implementation of Intermedia Unite go as expected?

Yes

Would you buy Intermedia Unite again?

Yes

Likelihood to Recommend

If you have seasonal workers, need to quickly scale, or cut contracts, [Intermedia] Unite is awesome. Highly recommend for companies that need an at home workspace.

Comments

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Intermedia Unite is a great, scalable product!