Intradiem vs. MiaRec Conversation Analytics

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Intradiem
Score 8.2 out of 10
Enterprise companies (1,001+ employees)
Intradiem in Alpharetta, Georgia offers their eponymous workforce scheduling optimization software for "Intraday Automation," or scheduling and task adjustments performed within the workday.N/A
MiaRec Conversation Analytics
Score 10.0 out of 10
Enterprise companies (1,001+ employees)
MiaRec is a provider of conversational intelligence and automated QA for contact centers. Contact centers can use MiaRec across the workforce to modernize workflows and surface intelligence at scale. MiaRec's Conversational Analytics Platform records customer interactions compliantly and securely, and offers contact centers Voice AI and machine learning that enables customers to automatically record, analyze sentiment and keywords, evaluate agent performance, redact data, and more…N/A
Pricing
IntradiemMiaRec Conversation Analytics
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
IntradiemMiaRec Conversation Analytics
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
IntradiemMiaRec Conversation Analytics
Top Pros
Top Cons
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IntradiemMiaRec Conversation Analytics
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User Ratings
IntradiemMiaRec Conversation Analytics
Likelihood to Recommend
9.4
(3 ratings)
10.0
(1 ratings)
User Testimonials
IntradiemMiaRec Conversation Analytics
Likelihood to Recommend
Intradiem
Given that I've been working in the call center industry for years upon years and knowing how well-streamlined the process of distributing training modules to a whole floor of agents all at once can be, I must say, Intradiem would have been a bit time saver back when I first started at similar workplaces. Training modules would be what I would say is its most appropriate usage, as opposed to direct communication on an IM basis.
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MiaRec
And I love how collaborative all the different areas are with us as customers. I feel that our contribution is valued. allowing them to make all of their sales calls throughout the day without compromising their personal cell phones. We can even connect your mobile numbers on the back end, allowing our reps to receive calls on their mobile, wherever they happen to be at the time.
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Pros
Intradiem
  • Great tools on easy activities tracking.
  • Effective behavior analytics production.
  • Easy communication tool.
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MiaRec
  • The dedicated CSM is always helpful, as are the annual business reviews and ongoing conversations to ensure
  • Customizing the chat icon was easy, and changes can be implemented on the site in seconds.
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Cons
Intradiem
  • The functionality has been awesome since we deployed it.
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MiaRec
  • they are powerful routing mechanisms that allow us to create the workflows we need
  • I really like the way they communicate. We were assigned a customer success representative and ours is AMAZING.
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Return on Investment
Intradiem
  • Saves time pinpointing agents that still need to complete tasks.
  • Saves time during the day to ensure tasks are completed before end of shift.
  • Ensures that priority tasks are completed in the right order.
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MiaRec
  • Sometimes when we click to call, 2 additional numbers are added and the number is logged
  • Putting clients on hold and transferring clients is very easy.
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ScreenShots

MiaRec Conversation Analytics Screenshots

Screenshot of Access both at-a-glance views and granular visibility into the sentiment analysis and scoring of customer interactions.Screenshot of MiaRec Speech Analytics transforms voice data into a critical business asset and identify trends and root causes of customer experiences.Screenshot of Users can generate statistics for calls, days, groups, users, agents’ performance and more with MiaRec’s reporting features.Screenshot of Monitor and manage agent evaluations with built-in customized Score Cards, enabling users to leverage voice analytics with automatic score cards.Screenshot of