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Intradiem vs. MiaRec Conversation Intelligence

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Intradiem

    Score9.2 out of 10
    Enterprise companies (1,001+ employees)
    Intradiem in Alpharetta, Georgia offers their eponymous workforce scheduling optimization software for "Intraday Automation," or scheduling and task adjustments performed within the workday.N/A

    MiaRec Conversation Intelligence

    Score10 out of 10
    Enterprise companies (1,001+ employees)
    MiaRec is a provider of conversational intelligence and automated QA for contact centers. Contact centers can use MiaRec across the workforce to modernize workflows and surface intelligence at scale. MiaRec's Conversational Analytics Platform records customer interactions compliantly and securely, and offers contact centers Voice AI and machine learning that enables customers to automatically record, analyze sentiment and keywords, evaluate agent performance, redact…N/A
    Pricing
    IntradiemMiaRec Conversation Intelligence
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    IntradiemMiaRec Conversation Intelligence
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Best Alternatives
    IntradiemMiaRec Conversation Intelligence
    Small Businesses
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    User Ratings
    IntradiemMiaRec Conversation Intelligence
    Likelihood to Recommend
    9.4
    (3 ratings)
    10.0
    (1 ratings)
    User Testimonials
    IntradiemMiaRec Conversation Intelligence
    Likelihood to Recommend
    Intradiem
    Given that I've been working in the call center industry for years upon years and knowing how well-streamlined the process of distributing training modules to a whole floor of agents all at once can be, I must say, Intradiem would have been a bit time saver back when I first started at similar workplaces. Training modules would be what I would say is its most appropriate usage, as opposed to direct communication on an IM basis.
    Incentivized
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    MiaRec
    And I love how collaborative all the different areas are with us as customers. I feel that our contribution is valued. allowing them to make all of their sales calls throughout the day without compromising their personal cell phones. We can even connect your mobile numbers on the back end, allowing our reps to receive calls on their mobile, wherever they happen to be at the time.
    Incentivized
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    Pros
    Intradiem
    • Great tools on easy activities tracking.
    • Effective behavior analytics production.
    • Easy communication tool.
    Incentivized
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    MiaRec
    • The dedicated CSM is always helpful, as are the annual business reviews and ongoing conversations to ensure
    • Customizing the chat icon was easy, and changes can be implemented on the site in seconds.
    Incentivized
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    Cons
    Intradiem
    • The functionality has been awesome since we deployed it.
    Incentivized
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    MiaRec
    • they are powerful routing mechanisms that allow us to create the workflows we need
    • I really like the way they communicate. We were assigned a customer success representative and ours is AMAZING.
    Incentivized
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    Return on Investment
    Intradiem
    • Saves time pinpointing agents that still need to complete tasks.
    • Saves time during the day to ensure tasks are completed before end of shift.
    • Ensures that priority tasks are completed in the right order.
    Incentivized
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    MiaRec
    • Sometimes when we click to call, 2 additional numbers are added and the number is logged
    • Putting clients on hold and transferring clients is very easy.
    Incentivized
    Read full review
    ScreenShots

    MiaRec Conversation Intelligence Screenshots

    Screenshot of an example of the at-a-glance views and granular visibility into the sentiment analysis and scoring of customer interactions.Screenshot of MiaRec Speech Analytics, which transforms voice data into a critical business asset and identify trends and root causes of customer experiences.Screenshot of the dashboard where users can generate statistics for calls, days, groups, users, agents’ performance and more with MiaRec’s reporting features.Screenshot of the dashboard to monitor and manage agent evaluations with built-in customized Score Cards, enabling users to leverage voice analytics with automatic score cards.Product screenshot