Intradiem vs. Mojo Helpdesk

Given that I've been working in the call center industry for years upon years and knowing how well-streamlined the process of distributing training modules to a whole floor of agents all at once can be, I must say, Intradiem would have been a bit time saver back when I first started at similar workplaces. Training modules would be what I would say is its most appropriate usage, as opposed to direct communication on an IM basis.

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For a small business it is a very good value.

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• Great tools on easy activities tracking.
• Effective behavior analytics production.
• Easy communication tool.

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• User friendly- easy to setup and get running.
• Built in reports to improve and measure customer satisfaction.
• Always adding new features to enhance the product for the user.
• Support organization responds quickly to issues and questions.

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• The functionality has been awesome since we deployed it.

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• The ability to be able to customize the priority level of a ticket. Currently these are set by default and can not be changed.
• Text box section on the rating to have the option to tell why a low rating was given.

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Price and customer service.

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Independently Invited by TrustRadius

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• Saves time pinpointing agents that still need to complete tasks.
• Saves time during the day to ensure tasks are completed before end of shift.
• Ensures that priority tasks are completed in the right order.

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Independently Invited by TrustRadius

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• Our company’s improved customer support response times and expert service has helped us make money.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info