InvGate Assets vs. Motadata ServiceOps

Smaller environments (under 1000)
Does not work well w with older systems, xp/2003

Incentivized

Well suited if a service desk is needed and you need to manage IT admins. It helps to sell IT services and deliver them to the clients more efficiently.

• Easy deployment
• Ability to add non pc assets
• Web based application

Incentivized

• Balancing the workload
• Process automation
• Asset discovery
• Contract and SLA management
• Get Single Pane Glass View
• Root Cause Analysis with context
• Reduce outages and improve performance

• Reporting
• Fine details of system (bios etc)
• Remote support to end users

Incentivized

• Machine learning
• AI chat-bot
• Parch management
• Multi Language Support is missing

Very easy to use. GUI is self explanatory. We normally do not have to tech new users on how to use the system, they can simply start working because e of the simplicity.

The support is superb - fast and ready to help. The team is really motivated to help not just to close the ticket. It is one of the best IT related support experience s ever.

Spiceworks had more features and options but was not designed for a large environment. Also it did not integrate and did not have an API.

Incentivized

Motadata has a way better support from vendor and local partners. And Motadata is a one comprehensive absolutions not a bunch of modules connected together.

• Single pane of glass
• Inexpensive per endpoint
• Able to track all harware

Incentivized

• Increase the effectivness of IT staff
• Keeping IT assets under control
• 50% reduction in MTTR
• Enhanced network availability and uptime by 20%