Ionic vs. ServiceNow App Engine

- Inexpensively and rapidly creating multi-device (Android, iPhone) native apps. - Quick ramp-up time allows for rapid development. - Open source tools can be used to develop. - Lightweight code-based can be easily shared and developed in a team environment. - Use of React, Vue, and angular leverages well-known coding and application design frameworks that are transportable.

Incentivized

When the solution involved complex workflows and integration with many 3rd party applications, we felt the Now app engine was less appropriate as it could not handle different integrations simultaneously for incident resolution and complaints management. This was well suited and managed by people who don't know basic coding.

Incentivized

• Nice command line interface for repetitive development and deployment tasks.
• Realtime preview (in web browser) during development.
• Easy to update and keep current (open source) via command line.
• Provides nice set of mobile widgets for consistency across devices.

Incentivized

• Perfect tools for easy task management.
• Coordination platform.
• Effective project documentation.

Incentivized

• Slightly better documentation when it comes to command line build troubleshooting.
• Increased widget library (even though it's much improved today).
• Native chart/graphing widgets.

Incentivized

• Improve the UI of the environment
• The left panel in service now is clumsy that can be improved.
• Connect service now with callers email for any notification related to any incident raised.

Incentivized

There are limited use cases where we are just using the service now app engine as of now

Incentivized

overall it's a good software, but I think it could be updated to give it an edge over other platforms

Incentivized

Almost 100% available on time

Incentivized

They tried their best to resolve our queries every time we contacted them about any technical support

Incentivized

App engine can be used just to process the minimal amount of the data which is being received from the user. We are service now catalogue items or any other data technology.

Incentivized

Android Studio

• Busy
• Confusing
• Marginal IDE
• Large footprint
• Single device development

IonicFramework

• Lean, no IDE needed
• Web browser preview
• Multi-device development
• Scripting of build packages for deployment

Incentivized

ServiceNow App Engine is best among all the competitors. Its integration is best with Outlook and ERP, its SLA management is best, and very organized filters are very useful. Categorization of tickets is something that is very useful. It's very easy to search the tasks/order with limited keywords and very easy to customize. The best part is we can simply reply on mails using ServiceNow App Engine and keep a proper log of the tickets.

Incentivized

It is scalable but not reliable

Incentivized

• The ability to create a mobile app quickly by a single developer (saving $20K).
• Increased customer satisfaction.
• Avoids outsourcing costs of $10k-$20k.

Incentivized

• Effective and profitable multiple project management platform.
• The tracking of project activities and contract management the tool is amazing.
• Effective solution of files sharing and easy project comment sharing software.
• Intuitive collaboration solution.

Incentivized