TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    IONOS Hosting

    Score5.6 out of 10
    N/AIONOS a provider of cloud infrastructure, cloud services, and hosting headquartered in Germany, boasting more than eight million customer contracts. They provide individual web services including SSL certificates (provided by GeoTrust True BusinessID) , domain registration services, website hosting, and managed hosting services supporting WordPress, VPS hosting, and ASP.NET hosting.N/A

    Paddle

    Score5.1 out of 10
    N/ALondon-based Paddle offers an ecommerce and subscription management solution for software companies seeking a streamlined demonstration of their services and centralized management of their different service levels and cloud-based offerings.N/A
    Pricing
    IONOS HostingPaddle
    Editions & Modules
    No answers on this topic
    Custom
    custom pricing
    Offerings
    Pricing Offerings
    IONOS HostingPaddle
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Best Alternatives
    IONOS HostingPaddle
    Small Businesses
    Namecheap
    Score6.2 out of 10
    WooCommerce Subscriptions
    Score8.7 out of 10
    Medium-sized Companies
    No answers on this topic
    Chargebee
    Score8.5 out of 10
    Enterprises
    No answers on this topic
    Zuora
    Score8.5 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    IONOS HostingPaddle
    Likelihood to Recommend
    7.0
    (6 ratings)
    7.1
    (6 ratings)
    Availability
    10.0
    (1 ratings)
    -
    (0 ratings)
    Performance
    10.0
    (1 ratings)
    -
    (0 ratings)
    Product Scalability
    9.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    IONOS HostingPaddle
    Likelihood to Recommend
    IONOS, Inc
    I run five websites off of 1&1 for different outshoots of the company. For our web needs it works perfectly. We have a midgrade hosting package and it works perfectly. I know if issues arose from traffic or storage space 1&1 would have a solution for us.
    Incentivized
    Read full review
    Paddle
    I wouldn't recommend them to anybody because their support is getting worse and worse and their business processes require you to contact support whether you want to or not. You will be forced to contact support and then wait for days to get any meaningful response that's not a copy/pasted sentence from FAQ.
    Read full review
    Pros
    IONOS, Inc
    • Private registration: 1&1 offers free private registration which makes them an automatic favorite.
    • Reliable customer service: always someone available when I call in and I have never had my issue not get resolved.
    • Easy to use dashboard: domains in one place with DNS settings and other things that can be tweaked. It's easy to add an SSL certificate to domains as well.
    Incentivized
    Read full review
    Paddle
    • Super easy to implement SDKs across supported platforms that support modern interface paradigms.
    • Real team members that provide backend support for merchant issues. We had issues addressed quickly and taken seriously whenever we needed anything.
    • Help with navigating VAT transparently. We never worried that we were messing up in this complicated area of international sales.
    • Great first line customer support reduces the need for an extensive customer support organization on our end. They dealt with all purchase related issues as well as lightweight technical issues (e.g pointing users to FAQs, update links, etc.).
    Incentivized
    Read full review
    Cons
    IONOS, Inc
    • From my experience, customer services does not know how to address issues in an understandable language
    • I feel that they arbitrarily overcharge w/o any explanation
    • In my opinion it is really pricey
    Read full review
    Paddle
    • Analytics could support more flexible analysis of reported data and better custom events.
    • More customization of the drop in purchase UI on the web without the need for a full custom site integration.
    • Sometimes communication from their front line support staff has gone to the wrong address.
    Incentivized
    Read full review
    Reliability and Availability
    IONOS, Inc
    In over 8 years of operations, we have not had a single outage that affected us.
    Incentivized
    Read full review
    Paddle
    No answers on this topic
    Performance
    IONOS, Inc
    The email system has not impeded out mail flow in any way, and we do not notice the delays we sometimes see with other systems that include spam/junk mail filtering.
    Incentivized
    Read full review
    Paddle
    No answers on this topic
    Alternatives Considered
    IONOS, Inc
    Rackspace I find to be too pricey for the service they offer. Pagely is very much WordPress oriented. I've had downtime with both that I haven't experienced with 1&1.
    Incentivized
    Read full review
    Paddle
    We tried using Stripe before Paddle, but it was a pain integrating it and it lacked the licensing. Paddle allows us just to add a payment button and don’t ever think about payment methods, we don’t have to make a separate button for card payments and another one for PayPal. Paddle does all this in their checkout process.
    Incentivized
    Read full review
    Scalability
    IONOS, Inc
    The scalability of the email solution far exceeds our needs and would be suitable for organizations not looking for an enterprise sized multipurpose solution (O365, Google Workspace, etc).
    Incentivized
    Read full review
    Paddle
    No answers on this topic
    Return on Investment
    IONOS, Inc
    • 1&1 host our email and domains adequately. We can easily add and remove emails as needed.
    • 1&1 also works with our website platform, Memberclicks.
    Incentivized
    Read full review
    Paddle
    • We wanted to grow faster, which was possible once we integrate recurring payment gateway. And we've got Paddle to do that.
    Incentivized
    Read full review
    ScreenShots

    Paddle Screenshots

    Screenshot of Padddle Payment Gateway